Feel we listen to their views and act on them
This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.
We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.
We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Higginshaw and St Mary's a great place to live.
More information on our Neighbourhood Team.
Community Legal team
Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.
Income Collection Officers
Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.
Community Impact Team
Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.
Neighbourhood Care Team
Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.
Don't change anything. You are doing fab.
I'd feel safer if the street lights were working.
Fly-tipping is the only issue.
Would like to see better communication with the housing officer.
Feel we listen to their views and act on them
Say we are easy to deal with
Trust us as their housing provider
Are happy we take Health and Safety seriously
Are happy overall with the quality of their home
Feel safe in the area
Know who their Neighbourhood Coordinator is
Of our customers are happy with the value for money of their home
Reports of antisocial behaviour in the area
Complaints received from customers in the area
Carry out monthly walkabouts in areas where customers have raised concerns around feeling safe.
Identify the street lights that are not working and liaise with Oldham Council to resolve those issues.
Carry out quarterly walkabouts in the area with other FCHO teams, such as our Community Legal team, and others from partner organisations including Greater Manchester Police, Oldham Council Environmental Health and Youth Services and local Councillors.
All walkabouts will be advertised and all customers and residents are welcomed to join the Neighbourhood Coordinator and partners.
Actively target during walkabouts those areas which customers have identified as hot spots for fly-tipping.
Work with FCHO teams and others from partner organisations to attempt to identify those responsible for fly-tipping and take the necessary action.
Ensure that all customers are aware of their responsibilities for ensuring that the areas around their properties are clean and tidy, and provide support or take enforcement action as appropriate.
Ensure the Neighbourhood Coordinator's direct contact details are included on this webpage, and all walkabouts will be advertised to customers.
Encourage customers to join the walkabouts and use these as an opportunity to raise any concerns they may have. Customers can also contact the Neighbourhood Coordinator by email or by telephone.
Ensure that we respond to any contact from customers within 24 hours.
Take action and provide support including signposting to other teams and agencies.
Ensure that feedback is given to all concerns raised to our Neighbourhood Coordinator.
People from the area supported into work
People from the area helped by our employment team
People from the area who we have helped stay in work
We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.
From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.
Join your Neighbourhood Coordinator for a walkabout where you can discuss any concerns or issues you may have with your home or area:
St Mary's area: 1st Tuesday of every month - Tuesday 11am - 12:30pm
Higginshaw Village: 2nd Tuesday of every month Tuesday 11am - 12:30pm