Higginshaw and St Mary's

• Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
• Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
• Our neighbourhoods – make sure our areas are kept clean and tidy - dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.

Neighbourhood Care Team

Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.

To find out when we’ll be in your area, visit our caretaking and gardening pages.

We will:

Carry out monthly walkabouts in areas where customers have raised concerns around feeling safe.

Identify the street lights that are not working and liaise with Oldham Council to resolve those issues.

Carry out quarterly walkabouts in the area with other FCHO teams, such as our Community Legal team, and others from partner organisations including Greater Manchester Police,  Oldham Council Environmental Health and Youth Services and local Councillors.

All walkabouts will be advertised and all customers and residents are welcomed to join the Neighbourhood Co-ordinator and partners.

Update:

Walkabouts continue to take place and GMP have attended too.

We will:

Actively target during walkabouts those areas which customers have identified as hot spots for fly tipping.

Work with FCHO teams and others from partner organisations to attempt to identify those responsible for fly tipping and take the necessary action.

Ensure that all customers are aware of their responsibilities for ensuring that the areas around their properties are clean and tidy, and provide support or take enforcement action as appropriate.

Update:

Continuing to work in partnership with Oldham Council and our Neighbourhood Care team on fly tipping hotspots and as a result it is reducing in the area.

A few re-charges for fly tipping have been issued and this has deterred others form fly tipping in the area. We encourage residents to report any issues of fly tipping, that they have witnessed so the correct action can be taken against perpetrators.

Letters have been delivered to residents in hotspot areas.

A three day clean up took place in Higginshaw with internal and external teams.

Untidy gardens: These continue to be monitored with the majority clearing them after the first contact. With the summer months approaching gardens will be monitored more closely.

We will:

Ensure the Neighbourhood Co-ordinator's direct contact details are included on this webpage, and all walkabouts will be advertised to customers.

Encourage customers to join the walkabouts and use these as an opportunity to raise any concerns they may have. Customers can also contact the Neighbourhood Co-ordinator by email or by telephone.

Update:

Walkabouts continue to take place. Please feel free to join your Neighbourhood Co-ordinator when they're in your area.

We will:

Ensure that we respond to any contact from customers within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Ensure that feedback is given to all concerns raised to our Neighbourhood Coordinator.

Update:

All enquiries are being responded to within 24 hours of receiving them and contact is being maintained with customers too.

• House types
  • 60 one bedroom flats
  • 0 two bedroom flats
  • 32 two bedroom houses
  • 289 three bedroom houses
  • 57 other types of houses

• 44 homes have had new fire doors installed
• 18 customers supported by adapting their homes
• Top 3 repairs carried out:
  • Plumbing
  • Joinery
  • Electrical