Higginshaw and St Mary's

• Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
• Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
• Our neighbourhoods – make sure our areas are kept clean and tidy- dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The Rent team collects helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. Our CIT can help with other personal or family circumstances you may need support with from finding a job or accessing training or volunteering, affordable food, welfare advice or help and advice on how to live independently.

We will:

Carry out monthly walkabouts in areas where customers have raised concerns around feeling safe.

Identify the street lights that are not working and liaise with Oldham Council to resolve those issues.

Carry out quarterly walkabouts in the area with other FCHO teams, such as our Community Legal team, and others from partner organisations including Greater Manchester Police,  Oldham Council Environmental Health and Youth Services and local Councillors.

All walkabouts will be advertised and all customers and residents are welcomed to join the Neighbourhood Coordinator and partners.

We will:

Actively target during walkabouts those areas which customers have identified as hot spots for fly-tipping.

Work with FCHO teams and others from partner organisations to attempt to identify those responsible for fly-tipping and take the necessary action.

Ensure that all customers are aware of their responsibilities for ensuring that the areas around their properties are clean and tidy, and provide support or take enforcement action as appropriate.

We will:

Ensure the Neighbourhood Coordinator's direct contact details are included on this webpage, and all walkabouts will be advertised to customers.

Encourage customers to join the walkabouts and use these as an opportunity to raise any concerns they may have. Customers can also contact the Neighbourhood Coordinator by email or by telephone.

We will:

Ensure that we respond to any contact from customers within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Ensure that feedback is given to all concerns raised to our Neighbourhood Coordinator.

• House types
  • 60 one bedroom flats
  • 0 two bedroom flats
  • 33 two bedroom houses
  • 293 three bedroom houses
  • 57 other types of houses

• 42 households without children
• 254 households with children
• 122 households with single occupancy
• 27 households other

• 44 homes have had new fire doors installed
• 18 customers supported by adapting their homes
• Top 3 repairs carried out:
  • Plumbing
  • Joinery
  • Electrical
• 7 (1.3% of homes) reported issues with pests to us