Higginshaw and St Mary's

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Welcome to Higginshaw and St Mary's

Do you live in the area? Thinking of moving here?

This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.

We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.

We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Higginshaw and St Mary's a great place to live.

Meet the Higginshaw and St Mary's Neighbourhood Team

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Neighbourhood manager

coming soon

0161 393 7117

  • Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
  • Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
  • Our neighbourhoods – make sure our areas are kept clean and tidy - dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.

Neighbourhood Care Team

Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.

To find out when we’ll be in your area, visit our caretaking and gardening pages.


Our Higginshaw and St Mary's neighbourhood

  • Our client testimonials, pretty speech quotes icon

    Don't change anything. You are doing fab.

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  • Our client testimonials, pretty speech quotes icon

    I'd feel safer if the street lights were working.

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  • Our client testimonials, pretty speech quotes icon

    Fly tipping is the only issue.

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  • Our client testimonials, pretty speech quotes icon

    Would like to see better communication with the housing officer.

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What our customers from the local area think


Feel we listen to their views and act on them


Are happy with the overall service


Say they are kept informed by us


Trust us as their housing provider


Love their neighbourhood


Feel we treat them fairly and with respect


Are satisfied with our complaint handling approach


Are satisfied with our approach to handling anti-social behaviour


Are happy with the time taken for their most recent repair


Are happy with the overall repairs service

You said, we will

Action plans: we asked our customers in the local area and they said...


We will:

Carry out monthly walkabouts in areas where customers have raised concerns around feeling safe.

Identify the street lights that are not working and liaise with Oldham Council to resolve those issues.

Carry out quarterly walkabouts in the area with other FCHO teams, such as our Community Legal team, and others from partner organisations including Greater Manchester Police,  Oldham Council Environmental Health and Youth Services and local Councillors.

All walkabouts will be advertised and all customers and residents are welcomed to join the Neighbourhood Co-ordinator and partners.


Walkabouts continue to take place and GMP have attended too.

We will:

Actively target during walkabouts those areas which customers have identified as hot spots for fly tipping.

Work with FCHO teams and others from partner organisations to attempt to identify those responsible for fly tipping and take the necessary action.

Ensure that all customers are aware of their responsibilities for ensuring that the areas around their properties are clean and tidy, and provide support or take enforcement action as appropriate.


Continuing to work in partnership with Oldham Council and our Neighbourhood Care team on fly tipping hotspots and as a result it is reducing in the area.

A few re-charges for fly tipping have been issued and this has deterred others form fly tipping in the area. We encourage residents to report any issues of fly tipping, that they have witnessed so the correct action can be taken against perpetrators.

Letters have been delivered to residents in hotspot areas.

A three day clean up took place in Higginshaw with internal and external teams.

Untidy gardens: These continue to be monitored with the majority clearing them after the first contact. With the summer months approaching gardens will be monitored more closely.

We will:

Ensure the Neighbourhood Co-ordinator's direct contact details are included on this webpage, and all walkabouts will be advertised to customers.

Encourage customers to join the walkabouts and use these as an opportunity to raise any concerns they may have. Customers can also contact the Neighbourhood Co-ordinator by email or by telephone.


Walkabouts continue to take place. Please feel free to join your Neighbourhood Co-ordinator when they're in your area.

We will:

Ensure that we respond to any contact from customers within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Ensure that feedback is given to all concerns raised to our Neighbourhood Coordinator.


All enquiries are being responded to within 24 hours of receiving them and contact is being maintained with customers too.

Our homes in Higginshaw and St Mary's

  • House types
    • 60 one bedroom flats
    • 0 two bedroom flats
    • 32 two bedroom houses
    • 289 three bedroom houses
    • 57 other types of houses
  • 44 homes have had new fire doors installed
  • 18 customers supported by adapting their homes
  • Top 3 repairs carried out:
    • Plumbing
    • Joinery
    • Electrical

Supporting our customers in Higginshaw and St Mary's

Facts and figures


People from the area supported into work


People from the area helped by our employment team


People from the area who we have helped stay in work

Getting involved in Higginshaw and St Mary's

We know that living in a great community can make an area a great place to live.

We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.

From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.

Join your Neighbourhood Co-ordinator for a walkabout where you can discuss any concerns or issues you may have with your home or area:

St Mary's area: 1st Wednesday of every month - 11am - 12:30pm

Higginshaw Village: 2nd Wednesday of every month - 11am - 12:30pm