Strategies
On this page you'll find First Choice Homes Oldham’s key strategies in one place. These documents set out our priorities, guide our decision making and help us stay focused on delivering great homes, great services and strong outcomes for our customers and communities.
Our Plan 2026-2030
Our Plan is FCHO’s corporate plan for the period 2026-2030. It sets out our focus on providing quality homes, excellent services and strong communities.
Our values, the way we work with our customers and colleagues, make decisions and get things done are the strong base for delivering Our Plan.
Customer and Communities Strategy
We want to ensure we provide an excellent customer experience; we hear our customers’ voice throughout the organisation so that they can influence the services that they receive, and we make a positive contribution to the communities in which we operate.
This strategy outlines the steps we will take to enhance how customers’ experience not only the services that we provide, but the communities that they live in.
Homes Strategy
We’re committed to providing safe, high‑quality homes that meet all regulatory and legislative standards, including the Building Safety Act, the Decent Homes Standard, and Awaab’s Law.
Our investment in sustainability and energy efficiency supports both current and future net‑zero and decarbonisation goals, while a strong safety‑first culture and robust asset management practices help protect customer wellbeing.
By maintaining accurate data through ongoing stock condition surveys, we can make smarter, insight‑led decisions about our homes and communities.
Through our Oldham First approach, we continue to strengthen our local impact by focusing on place‑based regeneration, local delivery, and local investment. At the same time, our data‑driven business planning ensures long‑term financial resilience and supports a robust 30‑year business plan.