Paying your rent and charges


View your ways of paying based upon your charges

Paying your rent and charges

It’s really quick and easy to make a payment online at My Account. You can also check your balance, view your statement and see any payment plans we have agreed with you and set up a Direct Debit.

You will need your payment reference which you can find in the following places:

  • AllPay payment card
  • First page of your tenancy agreement
  • Rent statements
  • Any rent letter from us or AllPay Direct Debit letters.

You can also pay us in the following ways, if it’s easier for you:

  • By Direct Debit
  • Using the “AllPay” smart phone app available to download free from the Apple App store or the Google Play store
  • Using a payment card at a PayPoint. Please note: payment using this method can take up to two working days to show on your rent account.

Non-chargeable weeks

Non-chargeable weeks (weeks when rent isn’t charged) for 2023/24 are:

3 April 2023

10 April 2023

25 December 2023

1 January 2024

If you pay your rent monthly the reductions will already be applied to your payment calculations.

If your rent balance is in arrears, we would encourage you to continue paying some or all of your rent during the non-chargeable weeks to help reduce your debt.

If you would like support and advice on rent and charges, our team is here to help. Call 0161 393 5353 or email

Benefit changes

Find out how Universal Credit could affect paying your rent and charges.

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It is your responsibility to pay your rent.

If you have problems paying your rent, please contact our Income Collection Team on 0161 393 5353 so we can help as soon as possible.

More information can be found on our problems paying rent page page.