Customer involvement
Become an involved customer
We believe your voice matters. By getting involved, you help us improve our services, highlight what is important in your neighbourhood and ensure that customers are at the heart of every decision we make.
Whether you have five minutes or five hours, there is a way for you to make a difference. Becoming an involved customer is a great way to share your ideas, learn new skills and meet your neighbours.
Ways you can get involved
You can choose what works best for you:
Other ways to get involved
Customer consultations
From time to time we hold consultations with customers to get your feedback on developments to our services. There are no consultations taking place at the moment, but you can learn more by reading about our Customer and Communities Strategy Consultation that we carried out in 2025 and how customers were consulted.
Funding in your community
If you would like to find out about funding opportunities in your community, you can find information on our dedicated Community Development Grants page.
Together with Tenants Commitment
Strengthening our relationships with customers is important to us, which is why we have signed up to the National Housing Federation’s (NHF) Together with Tenants Commitments.
This sets out what customers can and should expect from their landlord and how customers can hold them to account.
Complaints
We welcome any complaints or feedback and believe that complaints are a valuable tool to understand what customers want from us and where we can improve. You can find out more information on our Complaints page.
Frequently Asked Questions
No. Your most valuable qualification is your lived experience as an FCHO customer. Whether you have lived in your home for two months or twenty years, your perspective helps us understand what is working and what needs to change. If a specific role requires technical knowledge, we will provide all the training you need.
We offer flexible ways to take part so you can choose what fits your schedule, including:
- Quick online surveys or one-off feedback sessions.
- Joining a specific project group for a few weeks.
- Becoming a member of a panel or a Neighbourhood Champion. You can step back or change how you get involved at any time.
Yes. We value your time and expertise. Depending on how you get involved:
- We offer £30 vouchers for each Customer Voice Panel (CVP) session you attend.
- We can help cover travel costs if you need to attend a meeting in person.
- We provide free training and development opportunities that can help boost your CV.
We make involvement easy and accessible. We can offer:
- Help with travel costs (where needed)
- Training and learning opportunities
- A friendly induction so you feel comfortable
- Flexible ways to take part (in person, phone, or online)
Your voice directly influences our Board and management teams. We use a 'You Said, We Did' approach. This means we regularly report back to you on exactly what changes were made because of your input - whether that is a change to our repairs policy or a new community project.
The easiest way to start is by filling out our simple online interest form or giving our Customer Involvement team a call. We will have a friendly chat with you about your interests and find the right opportunity for you.
How to get involved
If you are interested in getting involved, please contact our Customer Involvement team:
Telephone: 0161 393 7117
Email: ci@fcho.co.uk