Customer involvement
Become an involved customer
We believe your voice is important. When you get involved, you help us make our services better. You also help us understand what matters in your neighbourhood. This means customers are always at the centre of our decisions.
Whether you have five minutes or five hours, you can help make a difference. All customers living in an FCHO home can get involved. This includes tenants, leaseholders, and shared owners. You can share your ideas, learn new skills and meet your neighbours.
Ways you can get involved
You can choose what works best for you:
Complaints
We welcome any complaints or feedback and believe that complaints are a valuable tool to understand what customers want from us and where we can improve. You can find out more information on our Complaints page.
Frequently Asked Questions
No. Your most important qualification is your experience as an FCHO customer. Whether you have lived in your home for two months or twenty years, your views help us see what works well and what needs to improve. If a role needs specialist knowledge, we will give you the training and support you need.
We offer different ways for you to get involved, so you can choose what works best for you. These include:
• Quick online surveys or one-off feedback sessions
• Joining a project group for a few weeks
• Becoming a member of a customer group or a Neighbourhood Champion
You can change how you take part, or step back at any time.
Yes. We value your time and expertise. Depending on how you get involved:
- We offer vouchers for each session you attend.
- We can help cover travel costs if you need to attend a meeting in person.
- We provide free training and development opportunities that can help boost your CV.
Your feedback helps guide our Board and managers. We use a “You Said, We Did” approach to show how your views have led to real changes, like improved repairs or new community projects.
The easiest way to start is by filling out our simple online interest form at the bottom of this page. We will contact you to discuss your interests and find the right opportunity for you.