Accessibility
We make every effort to ensure our website is accessible and easy to use.
Accessibility statement
This accessibility statement applies to www.fcho.co.uk.
This website is run by First Choice Homes Oldham (FCHO). We want as many people as possible to be able to use this website. For example, that means you should be able to:
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change colours, contrast levels and fonts using your browser or device settings
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zoom in up to 400% without the text spilling off the screen
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navigate most of the website using a keyboard alone
We have also tried to make the website text as simple as possible to understand. Across all our communications we use plain English and aim for simple jargon-free language.
AbilityNet has advice on making your device easier to use if you have a disability or different access needs.
How accessible this website is
We know that some parts of this website are not yet fully accessible. For example:
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some images may be missing text descriptions (alt text), which means people using screen readers cannot access that information
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some video content does not yet have captions or audio descriptions
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some links use text such as "read more" or "click here" that does not clearly describe where the link goes
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some form fields may not have visible, persistent labels
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colour contrast on some pages may not meet the required standard
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some pages may not have a clear, logical heading structure
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keyboard focus indicators may not be clearly visible on all interactive elements
We are working through these issues and have a plan to fix them.
Feedback and contact information
If you cannot access any part of this website, or if you need information in a different format, please contact us:
Email: servicecentre@fcho.co.uk
Phone: 0161 393 7117
Post: First Choice Homes Oldham, First Place, 22 Union Street, Oldham, OL1 1BE
We can provide information in the following formats on request:
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accessible PDF
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large print
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Easy Read
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audio recording
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BSL (British Sign Language) video
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Braille
We will consider your request and get back to you within five working days.
Reporting accessibility problems
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or if you think we are not meeting accessibility requirements, please contact us using the details above.
Technical information about this website's accessibility
First Choice Homes Oldham is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website partially complies with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standard
What we are doing to improve accessibility
We are committed to making accessibility a core part of how we build and maintain our website. Here is what we are currently doing:
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carrying out a full WCAG 2.2 audit of the site to identify and prioritise all outstanding issues
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working with our website provider to fix known issues in order of impact on users
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introducing accessibility checks as a standard part of all new content and development releases
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ensuring all new documents published on the site are created using accessible templates
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providing accessibility training for all staff who create, edit, or publish website content
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including accessibility requirements in contracts with third-party digital suppliers
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seeking feedback from customers with different access needs to inform our improvements
We welcome feedback on how we are doing. If you have suggestions for how we can improve, please get in touch using the contact details above.
Accessibility updates
This statement was updated in June 2026.
We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to select a representative sample of pages for testing, including the most-visited pages across all key service areas.
This statement will next be reviewed in November 2026.