Ways to contact us


Our address

First Place, 22 Union Street, Oldham OL1 1BE.

Opening hours 9am - 5pm Monday to Friday.

We are closed on Bank Holidays.

Our Contact Centre

Opening hours: 8am - 8pm Monday to Friday. For a full service, please call between 9am and 5pm.

Saturday 9am - 4pm for emergency repairs and rent payments.

Phone: 0161 393 7117.

Email: websiteenquiries@fcho.co.uk

When you contact us by phone, we will:

  • Aim to answer your call within 20 seconds.
  • Aim to resolve your enquiry at the first point of contact.
  • Offer to ring you back within 24-hours if the query is going to take longer to resolve.
  • Ensure that if you need specialist help, your query is referred to the most appropriate member of staff.
  • Provide a 24-hour emergency repairs service outside office hours. Office hours are 8am – 8pm (Monday – Friday).
  • Provide access to a translation service if you need it.
  • Take account of any additional support needs you may have.

When you email or write in, we will:

  • Aim to acknowledge your contact within 1 working day and provide a full response in 2 working days.
  • Tell you if a full response will take longer than two working days and give you an estimated response time.
  • Ensure that any response we send is clear, easy to understand.
  • Include in our response full details of who is dealing with your query and how they can be contacted.
  • Provide documents in other formats if required.

When you contact us through Facebook, Twitter Live Chat or Chatbot we will:

  • Aim to respond to Facebook or Twitter enquiries within 1 working day.
  • Respond to Live Chat enquires between 10am and 4pm (Monday – Friday).
  • Ensure our Chatbot can answer your question or queries 24/7, 365 days per year.

In an emergency, please use the below numbers:

For heating issues, please ring SURE group on 03333 212797.

For other types of emergency repairs, please ring 0161 770 2222.

If you need emergency accommodation, please contact Oldham Council on 0800 988 7061.

Oldham Council

Address: Civic Centre, West Street, Oldham OL1 1UT.

Phone: 0161 770 3000

Homelessness and Housing Advice

0161 770 3000

Children’s Safeguarding

0161 770 7777

Adult's Safeguarding

0161 770 7777

Our Contact Centre Service Standards

What to expect from our Contact Centre when you get in touch with us.

Customer access strategy