Ways to contact us

Our address

First Place, 22 Union Street, Oldham OL1 1BE.

Opening hours 9am - 5pm Monday to Friday.

We are closed on Bank Holidays.

Our Contact Centre

Opening hours: 8am - 8pm Monday to Friday. For a full service, please call between 9am and 5pm.

Saturday 9am - 4pm for emergency repairs and rent payments.

Phone: 0161 393 7117.

Email: websiteenquiries@fcho.co.uk

When you contact us by phone, we will:

  • Aim to answer your call within 20 seconds.
  • Aim to resolve your enquiry at the first point of contact.
  • Offer to ring you back within 24-hours if the query is going to take longer to resolve.
  • Ensure that if you need specialist help, your query is referred to the most appropriate member of staff.
  • Provide a 24-hour emergency repairs service outside office hours. Office hours are 8am – 8pm (Monday – Friday).
  • Provide access to a translation service if you need it.
  • Take account of any additional support needs you may have.

When you email or write in, we will:

  • Aim to acknowledge your contact within 1 working day and provide a full response in 2 working days.
  • Tell you if a full response will take longer than two working days and give you an estimated response time.
  • Ensure that any response we send is clear, easy to understand.
  • Include in our response full details of who is dealing with your query and how they can be contacted.
  • Provide documents in other formats if required.

When you contact us through social media we will:

  • Aim to respond to Facebook or Twitter enquiries within 1 working day.

Oldham Council

Address: Civic Centre, West Street, Oldham OL1 1UT.

Phone: 0161 770 3000

Homelessness and Housing Advice

0161 770 3000

If you need emergency accommodation, please contact Oldham Council on 0800 988 7061.

Children and adult safeguarding

0161 770 7777