Customer Engagement Network

The Customer Engagement Network (CEN) is a dedicated group of customers and leaseholders who work alongside First Choice Homes Oldham (FCHO) to shape the future of our services. By sharing your lived experience, you help ensure that our decisions are guided by the people who matter most - our customers.

How the network supports FCHO

The CEN plays a vital role in our organisation by:

  • Sharing innovative ideas and constructive feedback.

  • Helping us identify areas where services can be improved.

  • Collaborating with our teams to address community-wide issues.

Who can join?

Membership is open to all FCHO customers and leaseholders. We welcome diverse voices from across all our neighbourhoods to ensure our feedback represents the entire community.

What to expect as a member

As a member of the CEN, you have the flexibility to choose how and when you get involved. You only take part in the activities that interest you. Opportunities include:

  • Group discussions and workshops: Participate in focused sessions to brainstorm solutions.

  • Service reviews: Examine proposed changes to our policies or procedures before they are launched.

  • Service testing: Trial new systems or processes and provide real-world feedback.

  • Insight sharing: Help us gain a deeper understanding of what customers truly need from their housing provider.

The impact of your involvement

The CEN is essential to our success. By joining, you help ensure that:

  • Customers have a direct influence on our decision-making process.

  • Our services are tailored to meet actual resident needs.

  • Local concerns are heard and addressed promptly.

  • Our communities become stronger, safer, and more resilient.

 

Support for our members

We are committed to making involvement accessible to everyone. To support your participation, we provide:

  • Travel expenses: Reimbursement for costs incurred when attending meetings.

  • Refreshments: Provided at all in-person sessions.

  • Recognition: Thank-you vouchers for specific activities as a token of our appreciation.

  • Language support: Assistance for those who speak English as a second language.

  • Accessibility features: Documents available in alternative formats, such as large print.

  • Skill building: Training sessions to help you feel confident and empowered in your role.

  • Digital assistance: Support and guidance for members who prefer to join us online.

Quarterly subject groups

For those interested in specific areas of our work, we host subject groups that meet every three months. These groups provide a deeper look into:

  • Repairs: Improving how we maintain and fix your homes.

  • Neighbourhoods: Enhancing the local areas where you live.

  • Environment and Sustainability: Helping us become greener and more energy-efficient.

  • Health, Wellbeing, and Community Safety: Working together to support a better quality of life.