Caretaking Services & Standards

Our Caretakers clean all the walls, floors, windows, stairs and landings as well as litter picking based on the condition of the block and service charge paid by residents.

They also remove fly tipping (which we will charge residents for when identified or deliberate).

Our cleaning services and standards

Our customer promise to you is that we will deliver the following service in your communal areas. These are the shared spaces immediately around your block of flats including stairways, drying areas and walkways.

Once you report it, we will investigate and:

• Remove graffiti (48 hours for offensive, 5 working days for other)
• Remove abandoned items, subject to investigation as to who has dumped or left the items
• Unblock bin chutes.
  
  

Internal cleaning

We will on each visit:

• Remove loose litter/rubbish
• Clean skirting boards, stairs, door glass, handrails, wall lighting, windowsills and wipe walls
• Sweep hard floors clear of rubbish, mop and dry in summer, sweep and spot mop in winter
• Vacuum carpeted floor areas
• Clean, dry and polish all interior window surfaces, including glass, framework and panelling
• Sweep and mop lift floors and wipe all stainless-steel surfaces, internal and external, including call panels.

External cleaning

We will on each visit:

• Collect and dispose of all litter and rubbish including drying areas and car parks owned by FCHO
• Sweep all bin stores clear of rubbish and debris and leave tidy
• Dust all FCHO-owned external lights, signage and door entry systems leaving them dust and smudge free attached to our communal blocks and stairways.

Window Cleaning

• Clean external windows to our two-, three- and four storey communal flats on a programmed eight week cycle using an external contractor

Flytipping

If you've got unwanted bulky or large items, please get rid of them carefully. You cannot leave them in the communal areas or bin stores – it is our residents' responsibility to dispose of their rubbish correctly.

If you pay someone to take away your waste, check they have a waste carriers’ licence. If they don’t and the rubbish is later found dumped, then you could be the one in trouble.

Visiting your block

We are scheduled to visit each block up to 25 times a year subject to bank holidays and other events which may impact on accessing the block such as weather, anti-social behaviour against colleagues and other contractors being on site.

We display wet floor signage as guidance to customers, this is removed after cleaning however you must assess yourself that the floor is safe to walk on.

Caretaking service frequently asked questions

We have listened to the questions that customers commonly ask us about their caretaking service and produced this set of ‘frequently asked questions’, to give you information that matters to you.