Caretaking Services & Standards

Our Caretakers clean all the walls, floors, windows, stairs and landings as well as litter picking based on the condition of the block and service charge paid by residents.

They also remove fly tipping (which we will charge residents for when identified or deliberate).

Our cleaning services and standards

Our customer promise to you is that we will deliver the following service in your communal areas:

Once you report it, we will investigate and if needed we will:

  • Remove graffiti

  • Remove abandoned items

  • Unblock bin chutes

Internal cleaning

We will when required:

  • Remove loose litter/rubbish

  • Clean skirting boards, stairs, door glass, handrails, wall lighting, windowsills and wipe walls

  • Sweep hard floors clear of rubbish, mop and dry in summer, sweep and spot mop in winter

  • Vacuum carpeted floor areas

  • Clean, dry and polish all interior window surfaces, including glass, framework and panelling

  • Sweep and mop lift floors and wipe all stainless steel surfaces, internal and external, including call panels

External cleaning

We will when required:

  • Collect and dispose of all litter and rubbish including drying areas and car parks

  • Sweep all bin stores clear of rubbish and debris and leave tidy

  • Dust all FCHO-owned external lights, signage and door entry systems leaving them dust and smudge free

  • Clean external windows to our two, three and four storey communal flats on a programmed eight week cycle

Your views matter – to report an issue or give us feedback contact us


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Reporting issues

If you have any issues with cleaning or gardening in your block or communal area then please contact us.