Feel we listen to their views and act on them
This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.
We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.
We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Shaw and Crompton a great place to live.
More information on our Neighbourhood Team.
Community Legal team
Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.
Income Collection Officers
Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.
Community Impact Team
Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.
Neighbourhood Care Team
Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.
I'm very happy with the neighbourhood.
I'd like you to do more to keep it clean and tidy.
Do monthly visits around the area to see the problems for yourselves.
I'd like to see wild flowers planted in green spaces.
Feel we listen to their views and act on them
Are happy with the overall service
Say they are kept informed by us
Trust us as their housing provider
Love their neighbourhood
Feel we treat them fairly and with respect
Are satisfied with our complaint handling approach
Are satisfied with our approach to handling anti-social behaviour
Are happy with the time taken for their most recent repair
Are happy with the overall repairs service
Introduce a monthly walkabout in the area which will be advertised. Customers will be able to speak to us about their concerns during these walkabouts.
Speak to our Community Legal team and other agencies to invite them on the walkabouts to gather an understanding of the concerns you have.
Work with customers and internal and external teams to tackle the ASB that is a concern for customers.
Actively involved in the district partnership meetings. Walkabouts have been carried out each month and any concerns raised with internal and external teams.
Letters have been sent to customers on Ashworth Court regarding dog fouling which has resolved the situation as no further complaints have been made.
Contact local partners to create an action plan to tackle your concerns.
Produce newsletters for customers specifically targeting the areas of concern, giving advice, help and support and will contact customers in the area.
Arrange specific meetings to discuss issues and liaise with other partners to address your concerns.
Update: action has been taken to clear some areas and will continue to be delivered throughout the neighbourhood. A newsletter will be sent to Durden Mews in the about the issues being experienced.
We understand there has been a few staffing changes in the area, and our neighbourhood co-ordinator is looking forward to meeting you during walkabouts and estate inspections.
Update: walkabouts have been conducted each month, please feel free to join your neighbourhood co-ordinator when they’re in your area.
Work with external agencies such as Greater Manchester Police to ensure customers who have said they are concerned have their worries addressed.
Respond to any contact within 24 hours.
Take action and provide support including signposting to other teams and agencies.
Ensure that feedback is given to all concerns raised.
Update: all enquiries are being responded to within 24 hours of receiving them.
People from the area supported into work
People from the area helped by our employment team
People from the area who we have helped stay in work
We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.
From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.
Join your Neighbourhood Co-ordinator on their walkabout where you can discuss any concerns or issues you may have with your home or area: