Saddleworth and Lees



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Welcome to Saddleworth and Lees

Do you live in the area? Thinking of moving here?

This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.

We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.

We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Saddleworth and Lees a great place to live.

Printable neighbourhood plan


Meet the Saddleworth and Lees Neighbourhood Team

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Coming soon

  • Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
  • Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
  • Our neighbourhoods – make sure our areas are kept clean and tidy - dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.

Neighbourhood Care Team

Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.

To find out when we’ll be in your area, visit our caretaking and gardening pages.

 

Our Saddleworth and Lees neighbourhood

  • Our client testimonials, pretty speech quotes icon

    Affordable rent and a good service when phoning about repairs.

    Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon

    My neighbourhood is a nice place to live.

    Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon

    Parking is a problem and some neighbours are disrespectful.

    Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon

    I’m happy.

    Our client testimonials, pretty speech qutes icon

What our customers from the local area think

47%

Feel we listen to their views and act on them

63%

Say we are easy to deal with

59%

Trust us as their housing provider

71%

Are happy we take health and safety seriously

63%

Are happy overall with the quality of their home

84%

Feel safe in the area

16%

Know who their Neighbourhood Co-ordinator is

73%

Of our customers are happy with the value for money of their home

3

Reports of antisocial behaviour in the area

7

Complaints received from customers in the area

You said, we will

Action plans: we asked our customers in the local area and they said...

 

We will:

Due to the age and the layout of the villages parking is a concern, as many households have more than one car.

We will liaise with our Asset Team to look at what land we own in the area and look at whether these pieces of land can be adapted to accommodate cars.

As this is not a short-term solution, we will provide updates to customers who have raised concerns.

Update: currently working with external FCHO teams to identify any works that could improve the situation around Briarfield and Queensway.

We will:

Be conducting regular walkabouts in the areas and the details are in this plan. The Neighbourhood Co-ordinator's contact details are in this plan.

Updates:

  • Monthly walkabouts are being carried out. Please feel free to join your Neighbourhood Co-ordinator when they're in your area.
  • All enquiries are being responded to within 24 hours of receiving them.

We will:

Liaise with our Assets Team to check what programmes have been delivered in the Saddleworth and Lees area in the last 10 years and ensure that these details are promoted to customers.

Include any future investment that will be taking place in the next five years.

We will:

Liaise with Oldham Council to see if more dog waste bins can be installed around the area and then feedback to customers.

Update: working with Oldham Council to increase the number available in the area.

Our homes in Saddleworth and Lees

  • House types
    • 92 one bedroom flats
    • 3 two bedroom flats
    • 127 two bedroom houses
    • 190 three bedroom houses
    • 116 other types of houses
  • 98 households without children
  • 131 households with children
  • 246 households with single occupancy
  • 49 households other
  • 45 homes have had new fire doors installed
  • 28 customers supported by adapting their homes
  • Top 3 repairs carried out:
    • Plumbing
    • Joinery
    • Electrical
  • 3 (0.5% of homes) reported issues with pests to us

Supporting our customers in Saddleworth and Lees

Facts and figures

4

People from the area supported into work

1

Person from the area helped by our employment team

1

People from the area who we have helped stay in work

Getting involved in what's going on in Saddleworth and Lees

We know that living in a great community can make an area a great place to live.

We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.

From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.

Join your Neighbourhood Co-ordinator for a walkabout where you can discuss any concerns or issues you may have with your home or area.

New dates and times to be confirmed soon.