Royton South



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Welcome to Royton South

Do you live in the area? Thinking of moving here?

This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.

We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.

We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Royton South a great place to live.

Printable neighbourhood plan

Meet the Royton South Neighbourhood Team

  • Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
  • Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
  • Our neighbourhoods – make sure our areas are kept clean and tidy- dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The Rent team collects helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. Our CIT can help with other personal or family circumstances you may need support with from finding a job or accessing training or volunteering, affordable food, welfare advice or help and advice on how to live independently.

 

Our Royton South neighbourhood

  • Our client testimonials, pretty speech quotes icon

    It’s a safe neighbourhood to live and I’ve no problems.

    Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon

    Nothing – I love it.

    Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon

    Turn the field opposite my house into a car park.

    Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon

    Parking is a joke, stop people parking on their lawns.

    Our client testimonials, pretty speech qutes icon

What our customers from the local area think

43%

Feel we listen to their views and act on them

78%

Say we are easy to deal with

69%

Trust us as their housing provider

69%

Are happy we take Health and Safety seriously

66%

Are happy overall with the quality of their home

79%

Feel safe in the area

16%

Know who their Neighbourhood Coordinator is

73%

Of our customers are happy with the value for money of their home

12

Reports of antisocial behaviour in the area

3

Complaints received from customers in the area

You said, we will

Action plans: we asked our customers in the local area and they said...

 

We will:

Work closely with Oldham Councils Royton District Coordinators and other partners to address some of the issues.

Carry out walkabouts in the area with partners at different times.

Walkabout details -

Left side of Oldham Road- Birchinlee, Royley and Highlands every 4 weeks on a Thursday, 10am- 12noon from 29 July 2021.

Royton South- Phase 2- Bamford, Hartington Court  and Park Estate areas -  every 4 weeks on a Thursday 10am-12noon from 29 July 2021.

We will:

Work with our internal and external teams to investigate resolutions.

Keep customers update with any progress.

We will:

Provide direct contact details for your Neighbourhood Coordinators - they are above.

Invite all customers to join a community walkabout.

Walkabout details -

Left side of Oldham Road- Birchinlee, Royley and Highlands every 4 weeks on a Thursday, 10am- 12noon from 29 July 2021.

Royton South- Phase 2- Bamford, Hartington Court  and Park Estate areas -  every 4 weeks on a Thursday 10am-12noon from 29 July 2021.

We will:

  • Ensure that we respond to any contact from customers within 24 hours
  • Take action and provide support including signposting to other teams and agencies
  • Ensure that feedback is given to all concerns raised to our Neighbourhood Coordinator

Our homes in Royton South

  • House types
    • 87 one bedroom flats
    • 88 two bedroom flats
    • 37 two bedroom houses
    • 58 three bedroom houses
    • 35 other types of houses
  • 45 households without children
  • 66 households with children
  • 167 households with single occupancy
  • 11 households other
  • 51 homes have had new fire doors installed
  • 11 customers supported by adapting their homes
  • Top 3 repairs carried out:
    • Electrical
    • Joinery
    • Plumbing
  • 10 reported issues with pests to us

Supporting our customers in Royton South

Facts and figures

1

Person from the area supported into work

1

Person from the area helped by our employment team

2

People from the area who we have helped stay in work

Getting involved in what's going on in Royton South

We know that living in a great community can make an area a great place to live.

We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.

From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.

Join your Neighbourhood Coordinator for a walkabout where you can discuss any concerns or issues you may have with your home or area:

  • Left side of Oldham Road- Birchinlee, Royley and Highlands every 4 weeks on a Thursday, 10am- 12noon from 29 July 2021.
  • Royton South- Phase 2- Bamford, Hartington Court  and Park Estate areas -  every 4 weeks on a Thursday 10am-12noon from 29 July 2021.