Feel we listen to their views and act on them
This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.
We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.
We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Littlemoor a great place to live.
More information on our Neighbourhood Team.
Community Legal team
Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.
Income Collection Officers
Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.
Community Impact Team
Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.
Neighbourhood Care Team
Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.
Nothing to improve.
Strangers, drugs, used to know who everyone but not now.
Better parking spaces. It is the main reason for conflict between neighbours.
Very good area.
Feel we listen to their views and act on them
Are happy with the overall service
Say they are kept informed by us
Trust us as their housing provider
Love their neighbourhood
Feel we treat them fairly and with respect
Are satisfied with our complaint handling approach
Are satisfied with our approach to handling anti-social behaviour
Are happy with the time taken for their most recent repair
Are happy with the overall repairs service
Ensure that monthly walkabouts are carried out with PCSOs and GMP in the areas of concern as customers have told us there are issues with youths in blocks.
Start a joint approach with Oldham Council, GMP and our Community Legal team to work with customers and residents to try and identify the youths involved and take any necessary actions. We will complete quarterly newsletters to customers advising them of any action that has been taken and encourage customers to keep in touch with your Neighbourhood Co-ordinator.
Work with our Assets team to help to tackle people gaining entry into some of the blocks on Littlemoor Lane, Longfield Crescent and Equitable Street. We will discuss extra measures in these blocks and will keep customers up to date with these actions.
Walkabouts are being carried out and customers have approached to discuss various issues. Please feel free to join your Neighbourhood Co-ordinator when they're in your area.
A good working relationship has been built with the local policing team and residents and PCSOs have agreed to make antisocial behaviour hotspots part of their general beat rounds.
Carry out extra visits and discuss with customers ways to replicate the community spirit across all areas of Littlemoor.
Pass all information onto GMP and work with PCSOs to ensure that the correct action is taken. Any customer who is involved in these activities will receive support from external agencies and any appropriate action will be taken against those customers.
Ensure that monthly walkabouts are carried out with PCSOs and GMP in the areas of concern.
Start a joint approach with Oldham Council, GMP and our Community Legal Team to work with customers and residents to tackle the issues that you have raised.
Keep customers up to date with the activities being undertaken.
Joint walkabouts and visits have been carried out with local policing teams. Information has been shared with the police which has led to arrests. PCSOs have agreed to make ASB hotspots part of their general beat rounds. A good working relationship has been built with the local policing team and residents.
Ensure that we respond to any contact from customers within 24 hours.
Take action and provide support including signposting to other teams and agencies.
Ensure feedback is given to all concerns raised.
All enquiries are being responded to within 24 hours of receiving them and contact has been maintained with customers.
Fly tipping - this has reduced across the area however, there is one area which will need further intervention. Meetings will be arranged with our Community Legal and Neighbourhood Care teams as the fly tipping hotspot is also linked to antisocial behaviour issues in the area.
People from the area supported into work
People from the area helped by our employment team
People from the area who we have helped stay in work
We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.
From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.
Join your Neighbourhood Co-ordinator for a walkabout where you can discuss any concerns or issues you may have with your home or area: