Feel we listen to their views and act on them
This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.
We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.
We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Hollinwood a great place to live.
More information on our Neighbourhood Team.
Community Legal team
Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.
Income Collection Officers
Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.
Community Impact Team
Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.
Neighbourhood Care Team
Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.
It'd be good if there was more face-to-face interaction with tenants.
All is good.
There's lots of anti-social behaviour.
There's a problem with rubbish being left.
Feel we listen to their views and act on them
Are happy with the overall service
Say they are kept informed by us
Trust us as their housing provider
Love their neighbourhood
Feel we treat them fairly and with respect
Are satisfied with our complaint handling approach
Are satisfied with our approach to handling anti-social behaviour
Are happy with the time taken for their most recent repair
Are happy with the overall repairs service
Work closely with Oldham Council, GMP and our Community Legal team to investigate and ensure the correct actions are taken against residents who behave in this way.
Carry out walkabouts every month where customers are welcome to join.
Working closely with Oldham Council and Greater Manchester Police to tackle ASB in the area. Multi-agency meetings (Together Centre/Thriving Hollinwood) are due to start with Regenda, which will be a great opportunity to discuss any ongoing issues in the area with external partners.
Regularly visit the areas where concerns have been raised and ensure we work with internal and external team to fully investigate, support or take enforcement actions where there is evidence to do so.
We will update customers and residents on a regular basis.
Update: monthly walkabouts have been carried out and have resulted in reports being made to Oldham Council and our Neighbourhood Care team.
Encourage customers to get in touch with us using the details on this page, and join in our regular walkabouts.
Monthly walkabouts are being carried out. Please feel free to join your Neighbourhood Co-ordinator when they're in your area.
Customers have approached during walkabouts to discuss various issues. Councillor Kyle has expressed an interest in attending the walkabout.
Respond to any contact within 24 hours.
Take action and provide support including signposting to other teams and agencies.
Ensure that feedback is given to all concerns raised.
All enquiries are being responded to within 24 hours of receiving them.
Contact with customers has continued to be maintained and queries have been responded to within agreed timescales.
Person from the area supported into work
Person from the area helped by our employment team
Person from the area who we have helped stay in work
We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.
From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.
Join your Neighbourhood Co-ordinator on: