Feel we listen to their views and act on them
This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.
We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.
We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Greenacres a great place to live.
More information on our Neighbourhood Team.
Community Legal team
Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.
Income Collection Officers
Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.
Community Impact Team
Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.
Neighbourhood Care Team
Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.
I am a happy tenant.
Deal with all the fly tipping in the area.
It’s the policing not the landlord where the issues are.
Deal with the noise and nuisance from neighbours.
Feel we listen to their views and act on them
Are happy with the overall service
Say they are kept informed by us
Trust us as their housing provider
Love their neighbourhood
Feel we treat them fairly and with respect
Are satisfied with our complaint handling approach
Are satisfied with our approach to handling anti-social behaviour
Are happy with the time taken for their most recent repair
Are happy with the overall repairs service
Be conducting quarterly walkabouts with partner agencies, such as our Community Legal Team, PCSOs and local councillors; Councillors Riaz Ahmed, Ros Birch and Peter Dean for Waterhead and Greenacres areas; and Councillors Ginny Alexander, Angela Cosgrove and Beth Sharp for the Derker areas. The walkabouts will be advertised and we will be visible on the estate for you to approach us to discuss your concerns.
Also carry out monthly walkabouts, and these are advertised in this plan below.
Ensure your concerns are followed up with the relevant team and resolutions or actions are taken.
Walkabouts are being carried out. Please feel free to join your Neighbourhood Co-ordinator when they're in your area.
Ensure that the concerns that you have raised are addressed and visit the areas of concern more frequently.
Investigate the concerns that you have raised and take all the necessary actions required to resolve the concerns.
Arrange for letters to be delivered to residents regarding the issues and any updates on actions taken.
Actively listen to customers and residents and hold a surgery at NEON each month.
Also hold a surgery at Stoneleigh Park every month.
Be visible on the estate during walkabouts and will be able to answer any concerns you have.
The Neighbourhood Co-ordinator's phone number is also available in this plan if you wish to contact them.
Ensure that we respond to any contact from customers within 24 hours.
Take action and provide support including signposting to other teams and agencies.
Ensure feedback is given to all concerns raised.
All enquiries are being responded to within 24 hours of receiving them.
Antisocial behaviour - reinstated locking mechanisms on security gates. Once all the blocks have been completed letters will be sent to customers advising them to ensure that the gates are kept closed and to ensure they are not tailgated.
Grounds Maintenance - reviewing the aesthetic look of the flats in the area and will create an action plan for customers to review and provide feedback.
People from the area supported into work
People from the area helped by our employment team
People from the area who we have helped stay in work
We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.
From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.
Join your Neighbourhood Co-ordinator for a walkabout where you can discuss any concerns or issues you may have with your home or area: