Feel we listen to their views and act on them
This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.
We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.
We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Eldon Street and Hathershaw a great place to live.
More information on our Neighbourhood Team.
Community Legal team
Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.
Income Collection Officers
Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.
Community Impact Team
Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.
Neighbourhood Care Team
Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.
Make your presence felt in the area.
We'd like to see cleaner neighbourhoods free from fly-tipping and rubbish.
For me, my neighbourhood is fine.
Noise nuisance is an issue.
Feel we listen to their views and act on them
Are happy with the overall service
Say they are kept informed by us
Trust us as their housing provider
Love their neighbourhood
Feel we treat them fairly and with respect
Are satisfied with our complaint handling approach
Are satisfied with our approach to handling anti-social behaviour
Are happy with the time taken for their most recent repair
Are happy with the overall repairs service
Carry out monthly walkabouts and ensure these are publicised to all customers and residents.
Encourage customers and residents to approach us and join the walkabouts to discuss any concerns, or contact your Neighbourhood Co-ordinator separately to arrange a one-to-one discussion.
Monthly walkabouts are being carried out. Invites have been sent to the local policing team to attend future walkabouts.
Please feel free to join your Neighbourhood Co-ordinator when they're in your area.
Work with the police, internal teams and partners to tackle issues our customers are facing.
Continuing to work closely with internal and external teams to resolve antisocial behaviour on the estates. Information is passed to the police and our Community Legal team to aid any investigations.
Following some issues, security gates will be installed at Heywood House to prevent non-residents accessing the blocks.
Security gate update: There has been a delay and these should be installed in 2022/23.
Carry out monthly walkabouts on Eldon Street and Hathershaw and contact customers and listen to your concerns in the area, investigating issues where a perpetrator has been identified.
Work with our Neighbourhood Care team and Oldham Council to resolve the issues around fly tipping and rubbish.
Liaise with customers who may not be maintaining their gardens and areas around their homes and give support or take the appropriate action.
Our Neighbourhood Care team clean all the blocks three times a week and remove all fly tipping and rubbish within 48 hours.
A review is being carried out on how to better manage rubbish around the the bin chutes and possible solutions for recycling.
Garden inspections are carried out during monthly walkabouts and action is taken where appropriate.
Respond to any contact within 24 hours.
Take action and provide support including signposting to other teams and agencies.
Ensure that feedback is given to all concerns raised.
All enquiries are being responded to within 24 hours of receiving them.
People from the area supported into work
People from the area helped by our employment team
People from the area who we have helped stay in work
We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.
From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.
Join your Neighbourhood Co-ordinator on their walkabout where you can discuss any concerns or issues you may have with your home or area: