Coldhurst – Godson Street and Clarkwell

• Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
• Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
• Our neighbourhoods – make sure our areas are kept clean and tidy - dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.

Neighbourhood Care Team

Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.

To find out when we’ll be in your area, visit our caretaking and gardening pages.

We will:

Work closely with other teams and partners including our Community Legal Team, Oldham Council and the Police to address some of the issues.

Carry out walkabouts in the area with partners at different times.

Walkabout details -

• Coldhurst and Godson Street – 1^st Tuesday of the month 9 - 11am
• Clarkwell – 3^rd Tuesday of the month 9 - 10am

Update: Police have attended some walkabouts.

We will:

Conduct regular inspections of communal areas and individual gardens. Any issues will be addressed with customers at the time of the inspection, where possible.

Work with partners and customers to reduce the number of untidy gardens and improve the overall look and feel of the communal areas.

Ensure that the correct enforcement action is taken against illegal fly tippers and customers with untidy gardens and properties.

Update: we are publicly identifying fly tipping areas and are receiving more reports. These are being pursued and appropriate action is being taken.

We will:

Ensure that areas with high concerns from customers are visited weekly, and we will ensure that all other areas are visited on a monthly basis.

The contact details of your Neighbourhood Coordinator are above.

They will be holding regular area walkabouts. So do speak to them about any issues you may have with your home or area.

Walkabout details -

• Coldhurst and Godson Street – 1^st Tuesday of the month 9 - 11am
• Clarkwell – 3^rd Tuesday of the month 9 - 10am

Update: monthly walkabouts have been carried out and where issues have been identified - these have been reported and resolved. Please feel free to join your Neighbourhood Coordinator when they're in your area.

We will:

Work with external agencies to ensure that customers who have said they sometimes don't feel safer have their concerns addressed.

Work with other agencies including the Police to carry out more visible walkabouts to reassure customers.

We will:

Ensure that we respond to any contact from customers within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Ensure that feedback is given to all concerns raised to our Neighbourhood Coordinator.

Update: all customer correspondence has been responded to within 24 hours and a number of referrals to internal and external agencies have been carried out.

Untidy Gardens - a number of untidy gardens have been identified during walkabouts and these are being pursued and appropriate action and support is being given.

• House types
  • 136 one bedroom flats
  • 107 two bedroom flats
  • 44 two bedroom houses
  • 81 three bedroom houses
  • 39 other types of houses

• 135 households without children
• 59 households with children
• 186 households with single occupancy
• 29 households other

• 56 homes have had new fire doors installed
• 22 customers supported by adapting their homes
• Top 3 repairs carried out:
  • Electrical
  • Joinery
  • Plumbing
• 6 (1.4% of homes) customers reported issues with pests to us