Coldhurst – Godson Street and Clarkwell

• Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
• Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
• Our neighbourhoods – make sure our areas are kept clean and tidy- dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The Rent team collects helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. Our CIT can help with other personal or family circumstances you may need support with from finding a job or accessing training or volunteering, affordable food, welfare advice or help and advice on how to live independently.

We will:

Work closely with other teams and partners including our Community Legal Team, Oldham Council and the Police to address some of the issues.

Carry out walkabouts in the area with partners at different times.

Walkabout details -

Coldhurst – 1^st Tuesday of the month 9-11am

Godson Street – 2^nd Tuesday of the month 9-10am

Clarkwell – 3^rd Tuesday of the month 9-10am

We will:

Conduct regular inspections of communal areas and individual gardens. Any issues will be addressed with customers at the time of the inspection, where possible.

Work with partners and customers to reduce the number of untidy gardens and improve the overall look and feel of the communal areas.

Ensure that the correct enforcement action is taken against illegal fly tippers and customers with untidy gardens and properties.

We will:

Ensure that areas with high concerns from customers are visited weekly, and we will ensure that all other areas are visited on a monthly basis.

The contact details of your Neighbourhood Coordinator are above.

They will be holding regular area walkabouts. So do speak to them about any issues you may have with your home or area.

Walkabout details -

Coldhurst – 1^st Tuesday of the month 9-11am

Godson Street – 2^nd Tuesday of the month 9-10am

Clarkwell – 3^rd Tuesday of the month 9-10am

We will:

Work with external agencies to ensure that customers who have said they sometimes don't feel safer have their concerns addressed.

Work with other agencies including the Police to carry out more visible walkabouts to reassure customers. 

We will:

Ensure that we respond to any contact from customers within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Ensure that feedback is given to all concerns raised to our Neighbourhood Coordinator.

• House types
  • 136 one bedroom flats
  • 107 two bedroom flats
  • 44 two bedroom houses
  • 81 three bedroom houses
  • 39 other types of houses

• 135 households without children
• 59 households with children
• 186 households with single occupancy
• 29 households other

• 56 homes have had new fire doors installed
• 22 customers supported by adapting their homes
• Top 3 repairs carried out:
  • Electrical
  • Joinery
  • Plumbing
• 6 (1.4% of homes) customers reported issues with pests to us