
42%
Feel we listen to their views and act on them
This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.
We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.
We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Coldhurst – Godson Street and Clarkwell area a great place to live.
0161 393 5471
Lisa works on Monday, Tuesday, Wednesday and Thursday.
More information on our Neighbourhood Team.
Community Legal team
Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.
Income Collection Officers
Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.
Community Impact Team
Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.
Neighbourhood Care Team
Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.
To find out when we’ll be in your area, visit our caretaking and gardening pages.
Feel we listen to their views and act on them
Say we are easy to deal with
Trust us as their housing provider
Are happy we take health and safety seriously
Are happy overall with the quality of their home
Feel safe in the area
Know who their Neighbourhood Coordinator is
Of our customers are happy with the value for money of their home
Reports of antisocial behaviour in the area
Complaints received from customers in the area
We will:
Work closely with other teams and partners including our Community Legal Team, Oldham Council and the Police to address some of the issues.
Carry out walkabouts in the area with partners at different times.
Walkabout details -
Update: Police have attended some walkabouts.
We will:
Conduct regular inspections of communal areas and individual gardens. Any issues will be addressed with customers at the time of the inspection, where possible.
Work with partners and customers to reduce the number of untidy gardens and improve the overall look and feel of the communal areas.
Ensure that the correct enforcement action is taken against illegal fly tippers and customers with untidy gardens and properties.
Update: we are publicly identifying fly tipping areas and are receiving more reports. These are being pursued and appropriate action is being taken.
We will:
Ensure that areas with high concerns from customers are visited weekly, and we will ensure that all other areas are visited on a monthly basis.
The contact details of your Neighbourhood Coordinator are above.
They will be holding regular area walkabouts. So do speak to them about any issues you may have with your home or area.
Walkabout details -
Update: monthly walkabouts have been carried out and where issues have been identified - these have been reported and resolved. Please feel free to join your Neighbourhood Coordinator when they're in your area.
We will:
Work with external agencies to ensure that customers who have said they sometimes don't feel safer have their concerns addressed.
Work with other agencies including the Police to carry out more visible walkabouts to reassure customers.
We will:
Ensure that we respond to any contact from customers within 24 hours.
Take action and provide support including signposting to other teams and agencies.
Ensure that feedback is given to all concerns raised to our Neighbourhood Coordinator.
Update: all customer correspondence has been responded to within 24 hours and a number of referrals to internal and external agencies have been carried out.
Untidy Gardens - a number of untidy gardens have been identified during walkabouts and these are being pursued and appropriate action and support is being given.
People from the area supported into work
People from the area helped by our employment team
People from the area who we have helped stay in work
We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.
From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.
Join your Neighbourhood Coordinator for a walkabout where you can discuss any concerns or issues you may have with your home or area:
Evening walkabout with the Police and our Community Legal Officer at 5.30pm on Thursday 3 February 2022.