Feel we listen to their views and act on them
This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.
We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.
We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Coldhurst – Godson Street and Clarkwell area a great place to live.
More information on our Neighbourhood Team.
Community Legal team
Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.
Income Collection Officers
Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.
Community Impact Team
Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.
Neighbourhood Care Team
Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.
I'd like a cleaner neighbourhood, free from fly tipping and rubbish.
Cheap affordable home which is perfect for my needs.
I'm happy, they have great services and easy to keep up with the costs.
I am happy because I am living in peace and quiet and there’s almost never unsafe incidents going around on in my neighbourhood.
Feel we listen to their views and act on them
Are happy with the overall service
Say they are kept informed by us
Trust us as their housing provider
Love their neighbourhood
Feel we treat them fairly and with respect
Are satisfied with our complaint handling approach
Are satisfied with our approach to handling anti-social behaviour
Are happy with the time taken for their most recent repair
Are happy with the overall repairs service
Work closely with other teams and partners including our Community Legal Team, Oldham Council and the Police to address some of the issues.
Carry out walkabouts in the area with partners at different times.
Update: Evening walkabout took place in February with Police and Community Safety Officer. Police described it as the best walkabout they had participated in regarding shared information and joint working. We continue to work closely together to address and take action on local issues.
Conduct regular inspections of communal areas and individual gardens. Any issues will be addressed with customers at the time of the inspection, where possible.
Work with partners and customers to reduce the number of untidy gardens and improve the overall look and feel of the communal areas.
Ensure that the correct enforcement action is taken against illegal fly tippers and customers with untidy gardens and properties.
Fly tipping: Although there has been some reduction in the number of incidents of fly tipping, more perpetrators have been identified than previously and in turn they have removed the rubbish they fly tipped. It seems likely that this approach will ultimately result in less incidents.
Untidy gardens: These continue to be monitored with the majority clearing them after the first contact. With the summer months approaching gardens will be monitored more closely.
Ensure that areas with high concerns from customers are visited weekly, and we will ensure that all other areas are visited on a monthly basis.
The contact details of your Neighbourhood Co-ordinator are above.
They will be holding regular area walkabouts. So do speak to them about any issues you may have with your home or area.
Update: Walkabouts have been conducted each month. There has been an increase in customers met on walkabouts who engage and raise issues that may not have been raised through more formal channels. Please feel free to join your Neighbourhood Co-ordinator when they're in your area.
Work with external agencies to ensure that customers who have said they sometimes don't feel safer have their concerns addressed.
Work with other agencies including the Police to carry out more visible walkabouts to reassure customers.
Ensure that we respond to any contact from customers within 24 hours.
Take action and provide support including signposting to other teams and agencies.
Ensure that feedback is given to all concerns raised to our Neighbourhood Co-ordinator.
Update: To be more accessible, customers can contact their Neighbourhood Co-ordinator in a variety of ways. This includes WhatsApp, video calls, phone calls, text messages and email.
People from the area supported into work
People from the area helped by our employment team
People from the area who we have helped stay in work
We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.
From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.
Join your Neighbourhood Co-ordinator for a walkabout where you can discuss any concerns or issues you may have with your home or area: