Do you live in the area? Thinking of moving here?
This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.
We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.
We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Sholver a great place to live.
Meet the Sholver Neighbourhood Team
- Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
- Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
- Our neighbourhoods – make sure our areas are kept clean and tidy- dealing with fly tipping, untidy gardens, abandoned cars
More information on our Neighbourhood Team.
Community Legal team
Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.
Income Collection Officers
Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The Rent team collects helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.
Community Impact Team
Community Impact Team – We’re not just about homes. Our CIT can help with other personal or family circumstances you may need support with from finding a job or accessing training or volunteering, affordable food, welfare advice or help and advice on how to live independently.
What our customers say about living in Sholver
- I am happy with them, I have special needs and they have always been good, as they said they would be.
- A lot of antisocial behaviour.
- Some neighbours do not keep their homes tidy.
- Make regular checks of our surroundings where we live.
What our customers from the local area think
43% feel we listen to their views and act on them
58% say we are easy to deal with
55% trust us as their housing provider
54% are happy we take Health and Safety seriously
63% happy overall with the quality of their home
74% feel safe in the area
26% know who their Neighbourhood Coordinator is
62% of our customers are happy with the value for money of their home
13 reports of antisocial behaviour in the area
9 complaints received from customers in the area
Be introducing a monthly walkabout in the area every 2nd Thursday of every month from 10am - 12pm. These will be more frequent in areas experiencing more issues around antisocial behaviour.
Ensure that our Community Legal Team is invited to walkabouts.
During walkabouts, customers can speak with us when we're in the area about their concerns.
Conduct regular inspections of communal areas and individual gardens. Any issues will be addressed with customers at the time of the inspection, where possible.
Working with partners and customers to reduce the number of untidy gardens and improve the overall look and feel of the communal areas.
Ensure that the correct enforcement action is taken against illegal fly tippers and customers with untidy gardens and properties.
Ensure that areas with high concerns from customers are visited weekly, and we will ensure that all other areas are visited on a monthly basis - every 2nd Thursday of every month from 10am - 12pm.
Monthly walkabouts will be held by Ian on the 2nd Thursday of every month between 10am-12pm.
He will be visible on the estate for customers to approach and discuss any concerns and address
any issues customers may be experiencing.
Ensure that we respond to any contact from customers within 24 hours.
Take action and provide support including signposting to other teams and agencies.
Ensure that feedback is given to all concerns raised to our Neighbourhood Coordinator.
Our homes in Sholver
- House types
- 20 one bedroom flats
- 90 two bedroom flats
- 166 two bedroom houses
- 290 three bedroom houses
- 29 other types of houses
- 91 households without children
- 299 households with children
- 160 households with single occupancy
- 40 households other
- 52 homes have had new fire doors installed
- 31 customers supported by adapting their homes
- Top 3 repairs carried out:
- 13 (3% of homes) reported issues with pests to us
Facts and figures
21 people from the area supported into work
11 people from the area helped by our employment team
9 people from the area who we have helped stay in work
We know that living in a great community can make an area a great place to live.
We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.
From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.
Join your Neighbourhood Coordinator every 2nd Thursday of every month from 10am - 12 noon where you can discuss any concerns or issues you may have with your home or area.