Shaw and Crompton


Welcome to Shaw and Crompton


Do you live in the area? Thinking of moving here?

This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.

We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.

We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Shaw and Crompton a great place to live.


Meet the Shaw and Crompton Neighbourhood Team

Fcho 200421 014LOWRES

Name - Richard Cartwright, Neighbourhood Coordinator

Area covered - Shaw and Crompton

You can contact Richard on richard.cartwright@fcho.co.uk or 0161 393 5401.

Julie Jones Fcho 200421 005LOWRES

Name - Julie Jones, Neighbourhood Manager

Area covered - Shaw and Crompton

You can contact Julie on julie.jones@fcho.co.uk or 0161 393 5449.

  • Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
  • Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
  • Our neighbourhoods – make sure our areas are kept clean and tidy- dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The Rent team collects helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. Our CIT can help with other personal or family circumstances you may need support with from finding a job or accessing training or volunteering, affordable food, welfare advice or help and advice on how to live independently.

Our Shaw and Crompton neighbourhood

What our customers say about living in Shaw and Crompton

  • Our client testimonials, speech icon I'm very happy with the neighbourhood.
  • Our client testimonials, speech icon I'd like you to do more to keep it clean and tidy.
  • Our client testimonials, speech icon Do monthly visits around the area to see the problems for yourselves.
  • Our client testimonials, speech icon I'd like to see wild flowers planted in green spaces.

What our customers from the local area think

31% feel we listen to their views and act on them

71% say we are easy to deal with

61% trust us as their housing provider

76% are happy we take Health and Safety seriously

68% happy overall with the quality of their home

69% feel safe in the area

27% know who their Neighbourhood Coordinator is

65% of our customers are happy with the value for money of their home

21 reports of antisocial behaviour in the area

6 complaints received from customers in the area


You said, we will

Action plans: we asked our customers in the local area and they said...

We will:

Introduce a monthly walkabout in the area which will be advertised.  Customers will be able to speak to us about their concerns during these walkabouts.

Speak to our Community Legal team and other agencies to invite them on the walkabouts to gather an understanding of the concerns you have.

Work with customers and internal and external teams to tackle the ASB that is a concern for customers.

We will:

Contact local partners to create an action plan to tackle your concerns.

Produce newsletters for customers specifically targeting the areas of concern, giving advice, help and support and will contact customers in the area.

Arrange specific meetings to discuss issues and liaise with other partners to address your concerns.

We will:

We understand there has been a few staffing changes in the area, and Richard is looking forward to meeting you during walkabouts and estate inspections.

We will:

Work with external agencies such as Greater Manchester Police to ensure customers who have said they are concerned have their worries addressed.

We will:

Respond to any contact within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Ensure that feedback is given to all concerns raised.

Our homes in Shaw and Crompton

  • House types
    • 205 one bedroom flats
    • 111 two bedroom flats
    • 91 two bedroom houses
    • 173 three bedroom houses
    • 81 other types of houses
  • 42 households without children
  • 93 households with children
  • 277 households with single occupancy
  • 18 households other
  • 146 homes have had new fire doors installed
  • 22 customers supported by adapting their homes
  • Top 3 repairs carried out:
    • Plumbing
    • Joinery
    • Other
  • 9 reported issues with pests to us

Supporting our customers in Shaw and Crompton

Facts and figures

8 people from the area supported into work

15 people from the area helped by our employment team

6 people from the area who we have helped stay in work


Getting involved in what's going on in Shaw and Crompton

We know that living in a great community can make an area a great place to live.

We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.

From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.

Join your Neighbourhood Coordinator on the 1st Tuesday of every month (Shaw Town Centre and Crompton) and the 2nd Tuesday of every month (Smallbrook and Rushcroft estates) where you can discuss any concerns or issues you may have with your home or area.