Medlock Vale and Werneth


Welcome to Medlock Vale and Werneth


Do you live in the area? Thinking of moving here?

This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.

We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.

We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Medlock Vale and Werneth a great place to live.


Meet the Medlock Vale and Werneth Neighbourhood Team

Fcho 190421 196LOWRES

Name - Jacqueline Scanlon-Wells, Neighbourhood Coordinator

Area covered - Medlock Vale and Werneth

You can contact Jacqueline on jacqueline.scanlon-wells@fcho.co.uk or 0161 393 5466.

Julie Jones Fcho 200421 005LOWRES

Name - Julie Jones, Neighbourhood Manager

Area covered - Medlock Vale and Werneth

You can contact Julie on julie.jones@fcho.co.uk or 0161 393 5449.

  • Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
  • Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
  • Our neighbourhoods – make sure our areas are kept clean and tidy- dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The Rent team collects helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. Our CIT can help with other personal or family circumstances you may need support with from finding a job or accessing training or volunteering, affordable food, welfare advice or help and advice on how to live independently.

Our Medlock Vale and Werneth neighbourhood

What our customers say about living in Medlock Vale and Werneth

  • Our client testimonials, speech icon I'd appreciate locks on the alley gates.
  • Our client testimonials, speech icon I'm happy with the way things are.
  • Our client testimonials, speech icon Listen to tenants and deal with the antisocial behaviour.

What our customers from the local area think

49% feel we listen to their views and act on them

47% say we are easy to deal with

57% trust us as their housing provider

69% are happy we take Health and Safety seriously

64% happy overall with the quality of their home

55% feel safe in the area

34% know who their Neighbourhood Coordinator is

59% of our customers are happy with the value for money of their home

12 reports of antisocial behaviour in the area

13 complaints received from customers in the area


You said, we will

Action plans: we asked our customers in the local area and they said...

We will:

Investigate if alley gates are able to have locks installed and communicate the outcome to all customers.

Work with the police and internal teams to investigate if increased patrols can be made and request CCTV cameras in certain areas.

Provide regular updates in a newsletter.

We will:

Carry out monthly walkabouts and ensure these are publicised to all customers and residents.

Work with GMP and other teams to ensure they attend some of the walkabouts too.

Encourage customers and residents to join the walkabouts to discuss any concerns directly with us or the PCSOs.

We will:

Respond to any contact within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Ensure that feedback is given to all concerns raised.

Our homes in Medlock Vale and Werneth

  • House types
    • 247 one bedroom flats
    • 129 two bedroom flats
    • 56 two bedroom houses
    • 126 three bedroom houses
    • 32 other types of houses
  • 75 households without children
  • 157 households with children
  • 298 households with single occupancy
  • 43 households other
  • 99 homes have had new fire doors installed
  • 35 customers supported by adapting their homes
  • Top 3 repairs carried out:
    • Plumbing
    • Joinery
    • Electrical
  • 10 reported issues with pests to us

Supporting our customers in Medlock Vale and Werneth

Facts and figures

6 people from the area supported into work

8 people from the area helped by our employment team

2 people from the area who we have helped stay in work


Getting involved in what's going on in Medlock Vale and Werneth

We know that living in a great community can make an area a great place to live.

We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.

From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.

Join your Neighbourhood Coordinator on the 1st Wednesday from 1 - 3pm and the 3rd Wednesday of every month from 10am - 1pm where you can discuss any concerns or issues you may have with your home or area.