Medlock Vale and Werneth
Do you live in the area? Thinking of moving here?
This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.
We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.
We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Medlock Vale and Werneth a great place to live.
Page topic quicklinksNeighbourhood info & stats Action plans: You said, we will... Supporting our customers Getting involved in what's going on
Printable neighbourhood plan
Meet the Medlock Vale and Werneth Neighbourhood Team
- Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
- Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
- Our neighbourhoods – make sure our areas are kept clean and tidy- dealing with fly tipping, untidy gardens, abandoned cars
More information on our Neighbourhood Team.
Community Legal team
Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.
Income Collection Officers
Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The Rent team collects helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.
Community Impact Team
Community Impact Team – We’re not just about homes. Our CIT can help with other personal or family circumstances you may need support with from finding a job or accessing training or volunteering, affordable food, welfare advice or help and advice on how to live independently.
What our customers say about living in Medlock Vale and Werneth
- I'd appreciate locks on the alley gates.
- I'm happy with the way things are.
- Listen to tenants and deal with the antisocial behaviour.
What our customers from the local area think
49% feel we listen to their views and act on them
47% say we are easy to deal with
57% trust us as their housing provider
69% are happy we take Health and Safety seriously
64% happy overall with the quality of their home
55% feel safe in the area
34% know who their Neighbourhood Coordinator is
59% of our customers are happy with the value for money of their home
12 reports of antisocial behaviour in the area
13 complaints received from customers in the area
Investigate if alley gates are able to have locks installed and communicate the outcome to all customers.
Work with the police and internal teams to investigate if increased patrols can be made and request CCTV cameras in certain areas.
Provide regular updates in a newsletter.
Carry out monthly walkabouts and ensure these are publicised to all customers and residents.
Work with GMP and other teams to ensure they attend some of the walkabouts too.
Encourage customers and residents to join the walkabouts to discuss any concerns directly with us or the PCSOs.
Respond to any contact within 24 hours.
Take action and provide support including signposting to other teams and agencies.
Ensure that feedback is given to all concerns raised.
Our homes in Medlock Vale and Werneth
- House types
- 247 one bedroom flats
- 129 two bedroom flats
- 56 two bedroom houses
- 126 three bedroom houses
- 32 other types of houses
- 75 households without children
- 157 households with children
- 298 households with single occupancy
- 43 households other
- 99 homes have had new fire doors installed
- 35 customers supported by adapting their homes
- Top 3 repairs carried out:
- 10 reported issues with pests to us
Facts and figures
6 people from the area supported into work
8 people from the area helped by our employment team
2 people from the area who we have helped stay in work
We know that living in a great community can make an area a great place to live.
We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.
From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.
Join your Neighbourhood Coordinator on the 1st Wednesday from 1 - 3pm and the 3rd Wednesday of every month from 10am - 1pm where you can discuss any concerns or issues you may have with your home or area.