Littlemoor

• Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
• Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
• Our neighbourhoods – make sure our areas are kept clean and tidy - dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.

Neighbourhood Care Team

Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.

To find out when we’ll be in your area, visit our caretaking and gardening pages.

We will:

Ensure that monthly walkabouts are carried out with PCSOs and GMP in the areas of concern as customers have told us there are issues with youths in blocks.

Start a joint approach with Oldham Council, GMP and our Community Legal team to work with customers and residents to try and identify the youths involved and take any necessary actions. We will complete quarterly newsletters to customers advising them of any action that has been taken and encourage customers to keep in touch with your Neighbourhood Co-ordinator.

Work with our Assets team to help to tackle people gaining entry into some of the blocks on Littlemoor Lane, Longfield Crescent and Equitable Street. We will discuss extra measures in these blocks and will keep customers up to date with these actions.

Update:

Walkabouts are being carried out and customers have approached to discuss various issues. Please feel free to join your Neighbourhood Co-ordinator when they're in your area.

A good working relationship has been built with the local policing team and residents and PCSOs have agreed to make antisocial behaviour hotspots part of their general beat rounds.

We will:

Carry out extra visits and discuss with customers ways to replicate the community spirit across all areas of Littlemoor.

We will:

Pass all information onto GMP and work with PCSOs to ensure that the correct action is taken.  Any customer who is involved in these activities will receive support from external agencies and any appropriate action will be taken against those customers.

We will:

Ensure that monthly walkabouts are carried out with PCSOs and GMP in the areas of concern.

Start a joint approach with Oldham Council, GMP and our Community Legal Team to work with customers and residents to tackle the issues that you have raised.

Keep customers up to date with the activities being undertaken.

Update:

Joint walkabouts and visits have been carried out with local policing teams. Information has been shared with the police which has led to arrests. PCSOs have agreed to make ASB hotspots part of their general beat rounds. A good working relationship has been built with the local policing team and residents.

We will:

Ensure that we respond to any contact from customers within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Ensure feedback is given to all concerns raised.

Update:

All enquiries are being responded to within 24 hours of receiving them and contact has been maintained with customers.

Fly tipping - this has reduced across the area however, there is one area which will need further intervention. Meetings will be arranged with our Community Legal and Neighbourhood Care teams as the fly tipping hotspot is also linked to antisocial behaviour issues in the area.

• House types
  • 216 one bedroom flats
  • 88 two bedroom flats
  • 66 two bedroom houses
  • 39 three bedroom houses
  • 128 other types of houses

• 183 homes have had new fire doors installed
• 93 customers supported by adapting their homes
• Top 3 repairs carried out:
  • Plumbing
  • Joinery
  • Electrical