Coldhurst – Godson Street and Clarkwell


Welcome to Coldhurst – Godson Street and Clarkwell area


Do you live in the area? Thinking of moving here?

This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.

We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.

We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Coldhurst a great place to live.


Meet the Coldhurst – Godson Street and Clarkwell area Neighbourhood Team

Fcho 200421 046LOWRES

Name - Lisa Hallsworth, Neighbourhood Coordinator

Area covered - Coldhurst – Godson Street and Clarkwell

You can contact Lisa on Lisa.Hallsworth@fcho.co.uk or 0161 393 5471.

Lisa works on Monday, Tuesday, Wednesday and Thursday.

Julie Jones Fcho 200421 005LOWRES

Name - Julie Jones, Neighbourhood Manager

Area covered - Coldhurst – Godson Street and Clarkwell

You can contact Julie on Julie.Jones@fcho.co.uk or 0161 393 5449.

  • Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
  • Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
  • Our neighbourhoods – make sure our areas are kept clean and tidy- dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The Rent team collects helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. Our CIT can help with other personal or family circumstances you may need support with from finding a job or accessing training or volunteering, affordable food, welfare advice or help and advice on how to live independently.

Our Coldhurst – Godson Street and Clarkwell area neighbourhood

What our customers say about living in the Coldhurst – Godson Street and Clarkwell area

  • Our client testimonials, speech icon I'd like a cleaner neighbourhood, free from fly tipping and rubbish.
  • Our client testimonials, speech icon Cheap affordable home which is perfect for my needs.
  • Our client testimonials, speech icon I'm happy, they have great services and easy to keep up with the costs.
  • Our client testimonials, speech icon I am happy because I am living in peace and quiet and there’s almost never unsafe incidents going around on in my neighbourhood.

What our customers from the local area think

42% feel we listen to their views and act on them

68% say we are easy to deal with

68% trust us as their housing provider

65% are happy we take Health and Safety seriously

63% happy overall with the quality of their home

48% feel safe in the area

26% know who their Neighbourhood Coordinator is

56% of our customers are happy with the value for money of their home

25 reports of antisocial behaviour in the area

2 complaints received from customers in the area


You said, we will

Action plans: we asked our customers in the local area and they said...

We will:

Work closely with other teams and partners including our Community Legal Team, Oldham Council and the Police to address some of the issues.

Carry out walkabouts in the area with partners at different times.

Walkabout details -

Coldhurst – 1st Tuesday of the month 9-11am

Godson Street – 2nd Tuesday of the month 9-10am

Clarkwell – 3rd Tuesday of the month 9-10am

We will:

Conduct regular inspections of communal areas and individual gardens. Any issues will be addressed with customers at the time of the inspection, where possible.

Work with partners and customers to reduce the number of untidy gardens and improve the overall look and feel of the communal areas.

Ensure that the correct enforcement action is taken against illegal fly tippers and customers with untidy gardens and properties.

We will:

Ensure that areas with high concerns from customers are visited weekly, and we will ensure that all other areas are visited on a monthly basis.

The contact details of your Neighbourhood Coordinator are above.

They will be holding regular area walkabouts. So do speak to them about any issues you may have with your home or area.

Walkabout details -

Coldhurst – 1st Tuesday of the month 9-11am

Godson Street – 2nd Tuesday of the month 9-10am

Clarkwell – 3rd Tuesday of the month 9-10am

We will:

Work with external agencies to ensure that customers who have said they sometimes don't feel safer have their concerns addressed.

Work with other agencies including the Police to carry out more visible walkabouts to reassure customers. 

We will:

Ensure that we respond to any contact from customers within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Ensure that feedback is given to all concerns raised to our Neighbourhood Coordinator.

Our homes in Coldhurst – Godson Street and Clarkwell area

  • House types
    • 136 one bedroom flats
    • 107 two bedroom flats
    • 44 two bedroom houses
    • 81 three bedroom houses
    • 39 other types of houses
  • 135 households without children
  • 59 households with children
  • 186 households with single occupancy
  • 29 households other
  • 56 homes have had new fire doors installed
  • 22 customers supported by adapting their homes
  • Top 3 repairs carried out:
    • Electrical
    • Joinery
    • Plumbing
  • 6 (1.4% of homes) customers reported issues with pests to us

Supporting our customers in Coldhurst – Godson Street and Clarkwell area

Facts and figures

8 people from the area supported into work

17 people from the area helped by our employment team

5 people from the area who we have helped stay in work


Getting involved in what's going on in Coldhurst – Godson Street and Clarkwell areas

We know that living in a great community can make an area a great place to live.

We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.

From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.

Join your Neighbourhood Coordinator for a walkabout where you can discuss any concerns or issues you may have with your home or area -

Coldhurst – 1st Tuesday of the month 9-11am          

Godson Street – 2nd Tuesday of the month 9-10am           

Clarkwell – 3rd Tuesday of the month 9-10am