Alt


Welcome to Alt


Do you live in the area? Thinking of moving here?

This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.

We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.

We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Alt a great place to live.


Meet the Alt Neighbourhood Team

Paul Marland is Neighbourhood Co-Ordinator for the Alt neighbourhood

Name - Paul Marland, Neighbourhood Coordinator

Area covered - Alt

You can contact Paul on paul.marland@fcho.co.uk or 0161 393 5296.

Chris Noble is the Neighbourhood Manager for the Alt neighbourhood

Name - Chris Noble, Neighbourhood Manager

Area covered - Alt

You can contact Chris on Chris.Noble@fcho.co.uk or 0161 393 5227.

  • Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
  • Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
  • Our neighbourhoods – make sure our areas are kept clean and tidy- dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The Rent team collects helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. Our CIT can help with other personal or family circumstances you may need support with from finding a job or accessing training or volunteering, affordable food, welfare advice or help and advice on how to live independently.

Our Alt neighbourhood

What our customers say about living in Alt

  • Our client testimonials, speech icon Happy with First Choice as my landlord. They've always been accommodating to my needs as a tenant.
  • Our client testimonials, speech icon They listen to customers on a one to one basis.
  • Our client testimonials, speech icon Clean the rubbish up.
  • Our client testimonials, speech icon Parking is an issue.

What our customers from the local area think

60% feel we listen to their views and act on them

58% say we are easy to deal with

61% trust us as their housing provider

53% are happy we take Health and Safety seriously

61% happy overall with the quality of their home

36% feel safe in the area

25% know who their Neighbourhood Coordinator is

60% of our customers are happy with the value for money of their home

19 reports of antisocial behaviour in the area

8 complaints received from customers in the area


You said, we will

Action plans: we asked our customers in the local area and they said...

We will:

Be carrying out monthly walkabouts, and we will target more frequently those areas where customers have identified an issue with rubbish.

Work closely with Oldham Council and our Neighbourhood Care team to clear rubbish in the neighbourhood.

Investigate and, where there is evidence, work with other FCHO teams and partner organisations to ensure that the most appropriate actions are taken.

We will:

Publicise the dates and times of the Neighbourhood Coordinator's walkabouts. We encourage you to join in the walkabouts so we can understand any issues that you may have.

Carry out quarterly walkabouts with other FCHO teams and partner organisations, such as Greater Manchester Police (GMP) Police Community Support Officers (PCSOs). We will publicise these walkabouts to customers and residents.

Join your Neighbourhood Coordinator for their walkabout every Wednesday 2-4pm where you can discuss any concerns or issues you may have with your home or area.

We will:

Work with customers, residents, Oldham Council and other teams at FCHO to try and find a solution for the car parking issues in some areas.

Contact customers and residents to identify if there are any times or days when the issue is worse, and we will work to try and find a solution that works for everyone concerned.

We will:

Respond to customer enquiries within 24 hours.

Take action and provide support including signposting to other FCHO teams and agencies.

Provide feedback to customers on all concerns raised.

Our homes in Alt

  • House types
    • 38 one bedroom flats
    • 80 two bedroom flats
    • 225 two bedroom houses
    • 107 three bedroom houses
    • 37 other types of houses
  • 58 households without children
  • 247 households with children
  • 150 households with single occupancy
  • 29 households other
  • 40 homes have had new fire doors installed
  • 43 customers supported by adapting their homes
  • Top 3 repairs carried out:
    • Joinery
    • Plumbing
    • Electrical
  • 6 (1.12% of homes) reported issues with pests to us

Supporting our customers in Alt

Facts and figures

11 people from the area supported into work

11 people from the area helped by our employment team

8 people from the area who we have helped stay in work


Getting involved in what's going on in Alt

We know that living in a great community can make an area a great place to live.

We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.

From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.

Join your Neighbourhood Coordinator for their walkabout every Wednesday 2-4pm where you can discuss any concerns or issues you may have with your home or area.