Feel we listen to their views and act on them
This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.
We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.
We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Holts a great place to live.
More information on our Neighbourhood Team.
Community Legal team
Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.
Income Collection Officers
Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.
Community Impact Team
Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.
Neighbourhood Care Team
Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.
FCHO is a great landlord.
There are problems with ASB, mostly teenagers.
Please action requests in a timely manner.
More patrols needed in the area, especially at night.
Feel we listen to their views and act on them
Say we are easy to deal with
Trust us as their housing provider
Are happy we take health and safety seriously
Are happy overall with the quality of their home
Feel safe in the area
Know who their Neighbourhood Coordinator is
Of our customers are happy with the value for money of their home
Reports of antisocial behaviour in the area
Complaints received from customers in the area
Carry out weekly estate walkabouts each Friday and will ensure that we speak to customers about their concerns.
Ensure that the local Police Community Support Officer (PCSO) attends some of these walkabouts to increase the visibility of the police service.
Work together with the local PSCO and Greater Manchester Police to see if we can increase their presence in the area at night time.
Update customers on any action that is taken, where possible, and work with wider teams at FCHO and other organisations to resolve the issues that you raise with us.
Work with wider teams at FCHO and other organisations to create an Action Day in the area.
Ensure that we take action in a timely manner against anyone who is identified as responsible for fly tipping in the area.
Carry out support and enforcement actions against customers with untidy gardens, where appropriate.
Ensure that the garden tool scheme is promoted to our customers.
Update: working with Oldham Council and a clean up day took place on 29 November 2021.
Ensure the Neighbourhood Coordinator's direct contact details are included on this webpage and walkabouts are advertised to all customers.
Encourage customers to join in the walkabouts and use them as an opportunity to raise any concerns they may have. Customers can also get in touch with their Neighbourhood Coordinator by email or by telephone - you can find details on this webpage.
Ensure your Neighbourhood Coordinator will be available to customers who access The Bread and Butter Thing affordable food service held on Friday's at Roc'n'Rolls Community Cafe.
Ensure that we respond to any customer enquiries within 24 hours.
Take action and provide support to customers, including signposting to other teams and agencies where appropriate.
Ensure we provide feedback to customers about all concerns that are raised.
Update: All customer correspondence has been responded to within 24 hours.
Investment works - the roofing programme has now been completed to all FCHO homes in the area.
88 homes have had new fire doors installed
29 customers supported by adapting their homes
Top 3 repairs carried out:
4 (0.6%) customers reported issues with pests to us
People from the area supported into work
People from the area helped by our employment team
People from the area who we have helped stay in work
We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.
From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.
Join your Neighbourhood Coordinator: