Failsworth



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Welcome to Failsworth

Do you live in the area? Thinking of moving here?

This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.

We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.

We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Failsworth a great place to live.

Printable neighbourhood plan

Meet the Failsworth Neighbourhood Team

  • Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
  • Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
  • Our neighbourhoods – make sure our areas are kept clean and tidy - dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.

Neighbourhood Care Team

Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.

To find out when we’ll be in your area, visit our caretaking and gardening pages.

 

Our Failsworth neighbourhood

  • Our client testimonials, pretty speech quotes icon

    I’m very satisfied with you as my landlord.

    Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon

    Listen to your customers.

    Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon

    Older people prefer to speak to someone and not use the website.

    Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon

    Too much crime.

    Our client testimonials, pretty speech qutes icon

What our customers from the local area think

34%

Feel we listen to their views and act on them

66%

Say we are easy to deal with

56%

Trust us as their housing provider

70%

Are happy we take health and safety seriously

68%

Are happy overall with the quality of their home

51%

Feel safe in the area

27%

Know who their Neighbourhood Co-ordinator is

59%

Of our customers are happy with the value for money of their home

12

Reports of antisocial behaviour in the area

8

Complaints received from customers in the area

You said, we will

Action plans: we asked our customers in the local area and they said...

 

We will:

Carry out monthly walkabouts in areas where customers have raised concerns. Your Neighbourhood Co-ordinator will have a visible presence in these areas, providing opportunities for customers to discuss any issues or concerns they may have.

Carry out quarterly walkabouts in the area with other FCHO teams and our partner organisations including the police, environmental health, youth services and local councillors.

Ensure all walkabouts are advertised. All customers and residents are welcome to join in.

Updates:

Walkabouts are taking place with PSCOs, police officers and our neighbourhood champions.

We will:

Ensure your Neighbourhood Co-ordinator's full contact details are available on this webpage, and all the walkabout dates will be advertised on here.

Ensure your Neighbourhood Co-ordinator will also be available to speak to face-to-face during the walkabouts. They will produce a quarterly newsletter for customers which will have their full contact details on and all the dates of the walkabouts.

Update:

To use the community centre on Ridgefield Street more.

Customers want to be involved in improving communal green spaces and would like to plant more, have more areas to sit outdoors. This will be looked into with them.

We will:

Respond to your enquiries within 24 hours.

Take action and provide support to customers, including signposting to other FCHO teams and partner organisations.

Provide feedback to customers on all concerns raised.

Updates:

All enquiries are being responded to within 48 hours of receiving them.

Our homes in Failsworth

  • House types
    • 265 one bedroom flats
    • 69 two bedroom flats
    • 208 two bedroom houses
    • 223 three bedroom houses
    • 26 other types of houses
  • 236 households without children
  • 119 households with children
  • 388 households with single occupancy
  • 45 households other
  • 56 homes have had new fire doors installed
  • 47 customers supported by adapting their homes
  • Top 3 repairs carried out:
    • Plumbing
    • Joinery
    • Electrical
  • 11 (1.3% of homes) reported issues with pests to us

Supporting our customers in Failsworth

Facts and figures

6

People from the area supported into work

12

People from the area helped by our employment team

2

People from the area who we have helped stay in work

Getting involved in what's going on in Failsworth

We know that living in a great community can make an area a great place to live.

We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.

From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.

Join your Neighbourhood Co-ordinator for a walkabout, where you can discuss any concerns or issues you may have with your home or area:

  • 1st Wednesday of the month – Propps Hall area, 2-3pm
  • 2nd Wednesday of the month – Clough Road area, 2-3pm
  • 3rd Wednesday of the month – Oldham Rd/Dean St/Clifton Villas/Samual St, 2-3pm
  • 4th Wednesday of the month – Tavern Court/Barons Court, 2-3pm