Derker

• Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
• Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
• Our neighbourhoods – make sure our areas are kept clean and tidy - dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.

Neighbourhood Care Team

Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.

To find out when we’ll be in your area, visit our caretaking and gardening pages.

We will:

Ensure that regular inspections are carried out in the area and where we can identify those responsible, we will ensure the most appropriate action is taken.

Work with other partners to arrange skip days and extra environmental works where required, and ensure that these are advertised to all customers.

We will:

Ensure that monthly walkabouts are carried out with PCSOs and GMP in the areas of concern.

Start a joint approach with Oldham Council, GMP and our Community Legal team to work with customers and residents to tackle the issues that you have raised.

Keep customers up to date with the activities being undertaken.

Updates:

Walkabouts have taken place to address fears and concerns with the Neighbourhood Co-ordinator and GMP.

Planning to install alley gates on Shakespeare Road to prevent stolen cars and bikes being stored. Review of all areas regarding the installation of alley gates, where possible is currently being undertaken.

We will:

Be conducting monthly walkabouts, where customers can speak to us and discuss any concerns they may have. More details are in this plan below.

Be holding monthly surgeries in the cabin at Stoneleigh Park. These will be open to all residents in the community and will be advertised.

Invite other teams and partners to join us on a rota basis.

Listen to all concerns and take appropriate action and keep customers informed.

Invite customers to join the walkabouts to identify any issues or concerns with us and partners.

Update:

Continue to leaflet areas that will be visited a few days in advance to let you know when your Neighbourhood Co-ordinator will be in your area.

The monthly surgery at Stoneleigh Park has been cancelled due to no attendance.

We will:

Ensure that all actions that we take are regularly communicated to customers and residents through newsletters, face-to-face discussions, surgeries and through this local action plan.

We will:

Ensure that we respond to any contact from customers within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Update:

All enquiries are being responded to within 24 hours of receiving them.

• House types
  • 14 one bedroom flats
  • 14 two bedroom flats
  • 251 two bedroom houses
  • 177 three bedroom houses
  • 43 other types of houses

• 36 homes have had new fire doors installed
• 18 customers supported by adapting their homes
• Top 3 repairs carried out:
  • Plumbing
  • Joinery
  • Electrical