Derker



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Welcome to Derker

Do you live in the area? Thinking of moving here?

This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.

We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.

We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Derker a great place to live.

Printable neighbourhood plan

Meet the Derker Neighbourhood Team

  • Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
  • Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
  • Our neighbourhoods – make sure our areas are kept clean and tidy- dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The Rent team collects helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. Our CIT can help with other personal or family circumstances you may need support with from finding a job or accessing training or volunteering, affordable food, welfare advice or help and advice on how to live independently.

 

Our Derker neighbourhood

  • Our client testimonials, pretty speech quotes icon

    I'm satisfied with you as a landlord so far and hope you carry on as you're doing for your customers.

    Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon

    You do a great job.

    Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon

    Fly-tipping is a problem – provide skips on a regular basis.

    Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon

    Antisocial behaviour in the alleyways is a problem.

    Our client testimonials, pretty speech qutes icon

What our customers from the local area think

45%

Feel we listen to their views and act on them

58%

Say we are easy to deal with

57%

Trust us as their housing provider

64%

Are happy we take Health and Safety seriously

56%

Are happy overall with the quality of their home

53%

Feel safe in the area

38%

Know who their Neighbourhood Coordinator is

62%

Of our customers are happy with the value for money of their home

11

Reports of antisocial behaviour in the area

10

Complaints received from customers in the area

You said, we will

Action plans: we asked our customers in the local area and they said...

 

We will:

Ensure that regular inspections are carried out in the area and where we can identify those responsible, we will ensure the most appropriate action is taken.

Work with other partners to arrange skip days and extra environmental works where required, and ensure that these are advertised to all customers.

We will:

Ensure that monthly walkabouts are carried out with PCSO’s and GMP in the areas of concern.

Start a joint approach with Oldham Council, GMP and our Community Legal Team to work with customers and residents to tackle the issues that you have raised.

Keep customers up to date with the activities being undertaken.

We will:

Be conducting monthly walkabouts, where customers can speak to us and discuss any concerns they may have. More details are in this plan and below.

Walkabout details -

  • Every 3rd Tuesday of every month from 10am - 12 noon

Be holding monthly surgeries in the cabin at Stoneleigh Park. These will be open to all residents in the community and will be advertised.

Invite other teams and partners to join us on a rota basis.

Listen to all concerns and take appropriate action and keep customers informed.

Invite customers to join the walkabouts to identify any issues or concerns with us and partners.

We will:

Ensure that all actions that we take are regularly communicated to customers and residents through newsletters, face-to-face discussions, surgeries and through this local action plan.

We will:

Ensure that we respond to any contact from customers within 24 hours

Take action and provide support including signposting to other teams and agencies

Our homes in Derker

  • House types
    • 14 one bedroom flats
    • 14 two bedroom flats
    • 252 two bedroom houses
    • 177 three bedroom houses
    • 27 other types of houses
  • 56 households without children
  • 303 households with children
  • 96 households with single occupancy
  • 29 households other
  • 36 homes have had new fire doors installed
  • 18 customers supported by adapting their homes
  • Top 3 repairs carried out:
    • Plumbing
    • Joinery
    • Electrical
  • 6 (1% of homes) reported issues with pests to us

Supporting our customers in Derker

Facts and figures

7

People from the area supported into work

11

People from the area helped by our employment team

6

People from the area who we have helped stay in work

Getting involved in what's going on in Derker

We know that living in a great community can make an area a great place to live.

We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.

From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.

Join your Neighbourhood Coordinator every 3rd Tuesday of every month from 10am - 12 noon where you can discuss any concerns or issues you may have with your home or area.