Feel we listen to their views and act on them
This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.
We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.
We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Derker a great place to live.
More information on our Neighbourhood Team.
Community Legal team
Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.
Income Collection Officers
Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.
Community Impact Team
Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.
Neighbourhood Care Team
Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.
I'm satisfied with you as a landlord so far and hope you carry on as you're doing for your customers.
You do a great job.
Fly tipping is a problem – provide skips on a regular basis.
Antisocial behaviour in the alleyways is a problem.
Feel we listen to their views and act on them
Are happy with the overall service
Say they are kept informed by us
Trust us as their housing provider
Love their neighbourhood
Feel we treat them fairly and with respect
Are satisfied with our complaint handling approach
Are satisfied with our approach to handling anti-social behaviour
Are happy with the time taken for their most recent repair
Are happy with the overall repairs service
Ensure that regular inspections are carried out in the area and where we can identify those responsible, we will ensure the most appropriate action is taken.
Work with other partners to arrange skip days and extra environmental works where required, and ensure that these are advertised to all customers.
Ensure that monthly walkabouts are carried out with PCSOs and GMP in the areas of concern.
Start a joint approach with Oldham Council, GMP and our Community Legal team to work with customers and residents to tackle the issues that you have raised.
Keep customers up to date with the activities being undertaken.
Walkabouts have taken place to address fears and concerns with the Neighbourhood Co-ordinator and GMP.
Planning to install alley gates on Shakespeare Road to prevent stolen cars and bikes being stored. Review of all areas regarding the installation of alley gates, where possible is currently being undertaken.
Be conducting monthly walkabouts, where customers can speak to us and discuss any concerns they may have. More details are in this plan below.
Be holding monthly surgeries in the cabin at Stoneleigh Park. These will be open to all residents in the community and will be advertised.
Invite other teams and partners to join us on a rota basis.
Listen to all concerns and take appropriate action and keep customers informed.
Invite customers to join the walkabouts to identify any issues or concerns with us and partners.
Continue to leaflet areas that will be visited a few days in advance to let you know when your Neighbourhood Co-ordinator will be in your area.
The monthly surgery at Stoneleigh Park has been cancelled due to no attendance.
Ensure that all actions that we take are regularly communicated to customers and residents through newsletters, face-to-face discussions, surgeries and through this local action plan.
Ensure that we respond to any contact from customers within 24 hours.
Take action and provide support including signposting to other teams and agencies.
All enquiries are being responded to within 24 hours of receiving them.
People from the area supported into work
People from the area helped by our employment team
People from the area who we have helped stay in work
We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.
From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.
Join your Neighbourhood Co-ordinator on the 3rd Tuesday of every month from 10am - 12 noon where you can discuss any concerns or issues you may have with your home or area.