Feel we listen to their views and act on them
This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.
We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.
We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Coldhurst - Burnley Street, Busk and West Street a great place to live.
More information on our Neighbourhood Team.
Community Legal team
Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.
Income Collection Officers
Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.
Community Impact Team
Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.
Neighbourhood Care Team
Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.
I am happy with the service FCHO provides.
I would like to be notified of plans to improve the area.
There are untidy gardens and fly-tipping in the area.
I would like more surgeries.
Feel we listen to their views and act on them
Say we are easy to deal with
Trust us as their housing provider
Are happy we take Health and Safety seriously
Are happy overall with the quality of their home
Feel safe in the area
Know who their Neighbourhood Coordinator is
Of our customers are happy with the value for money of their home
RReports of antisocial behaviour in the area
Complaints received from customers in the area
Actively target areas customers have identified as hot spots for fly tipping.
Work with internal and external partners to attempt to identify the perpetrators and take the necessary action.
Ensure all customers are aware of their responsibilities around ensuring the areas around their properties are clean and tidy, and provide support or take enforcement action as appropriate.
Fly tipping - offenders have been identified and re-charged for the disposal costs worth around £700. Four Community Protection Warnings have been issued to repeat offenders.
Untidy gardens - customers have been informed via letters and cards in the blocks. Shortly there will be a door-to-door survey in relation to waste in the area to gather the views of customers.
Work with our internal teams to ensure that a full investment schedule is given for the next 5 years as soon as possible. This will be updated on our website and made available for all customers.
Speak with customers and our Investment team to ensure any concerns that you have are reviewed and considered.
Respond to any contact from customers within 24 hours of the contact.
Take action and provide support including signposting to other teams and agencies.
Ensure that feedback is given to all concerns raised.
Responding to contact - all enquiries are being responded to within 24 hours of receiving them.
Taking action - working with Oldham Council and our Neighbourhood Care Team who are reporting issues in the area and assisting to track down perpetrators. The relationship will continue and grow over the next 6 months.
Walkabouts - monthly walkabouts are being carried out. Please feel free to join your Neighbourhood Coordinator when they're in your area.
People from the area supported into work
People from the area helped by our employment team
People from the area who we have helped stay in work
We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.
From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.
Join your Neighbourhood Coordinator on their walkabout where you can discuss any concerns or issues you may have with your home or area: