Feel we listen to their views and act on them
This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.
We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.
We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Coldhurst - Burnley Street, Busk and West Street a great place to live.
More information on our Neighbourhood Team.
Community Legal team
Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.
Income Collection Officers
Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.
Community Impact Team
Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.
Neighbourhood Care Team
Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.
I am happy with the service FCHO provides.
I would like to be notified of plans to improve the area.
There are untidy gardens and fly tipping in the area.
I would like more surgeries.
Feel we listen to their views and act on them
Are happy with the overall service
Say they are kept informed by us
Trust us as their housing provider
Love their neighbourhood
Feel we treat them fairly and with respect
Are satisfied with our complaint handling approach
Are satisfied with our approach to handling anti-social behaviour
Are happy with the time taken for their most recent repair
Are happy with the overall repairs service
Actively target areas customers have identified as hot spots for fly tipping.
Work with internal and external partners to attempt to identify the perpetrators and take the necessary action.
Ensure all customers are aware of their responsibilities around ensuring the areas around their properties are clean and tidy, and provide support or take enforcement action as appropriate.
Survey completed regarding waste disposal at Burnley Street flats. Customers had the opportunity to have their say on how waste is disposed of. Lock changes have been arranged for bin sheds on Garforth and Bentley Street following reports from customers. Updates to follow.
Intensive work has been carried out on West Street to identify repeat offenders of fly tipping which included surveillance and evidence gathering.
Work with our internal teams to ensure that a full investment schedule is given for the next 5 years as soon as possible. This will be updated on our website and made available for all customers.
Speak with customers and our Investment team to ensure any concerns that you have are reviewed and considered.
Respond to any contact from customers within 24 hours of the contact.
Take action and provide support including signposting to other teams and agencies.
Ensure that feedback is given to all concerns raised.
Responding to contact - all enquiries are being responded to within 24 hours of receiving them.
Walkabouts - monthly walkabouts are being carried out. Please feel free to join your Neighbourhood Co-ordinator when they're in your area.
People from the area supported into work
People from the area helped by our employment team
People from the area who we have helped stay in work
We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.
From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.
Join your Neighbourhood Co-ordinator on their walkabout where you can discuss any concerns or issues you may have with your home or area: