Feel we listen to their views and act on them
This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.
We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.
We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Coldhurst - Barker Street area a great place to live.
More information on our Neighbourhood Team.
Community Legal team
Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.
Income Collection Officers
Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.
Community Impact Team
Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.
Neighbourhood Care Team
Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.
All is good.
Be more approachable and have meetings with residents.
The area is full of rubbish.
Issues with noise nuisance.
Feel we listen to their views and act on them
Are happy with the overall service
Say they are kept informed by us
Trust us as their housing provider
Love their neighbourhood
Feel we treat them fairly and with respect
Are satisfied with our complaint handling approach
Are satisfied with our approach to handling anti-social behaviour
Are happy with the time taken for their most recent repair
Are happy with the overall repairs service
Carry out a monthly walkabout in the area and will be joined by Police Community Support Officers from Greater Manchester Police and other external teams a regular basis.
Walkabouts will be held on the first Wednesday of every month between 1- 3pm.
Liaise with our Community Legal Team and ensure that any concerns are raised directly with them to pursue.
Feedback and provide regular updates to customers and residents.
Antisocial behaviour - liaised with customers around concerns on Browbeck - letters have been sent to all customers advising the contact details for any issues.
Rough sleeping - referred rough sleepers to Oldham Council's homelessness service for further help and support.
Conduct regular inspections of communal areas and individual gardens. Any issues will be addressed with customers at the time of the inspection, where possible.
Work with partners and customers to reduce the number of untidy gardens and improve the overall look and feel of the communal areas.
Ensure that the correct enforcement action is taken against illegal fly tippers and customers with untidy gardens and properties.
Update: leaflets have been sent to customers advising how to best use the bin chutes. Offenders of fly tipping will be fined if identified.
The Neighbourhood Co-ordinator will visit the areas on a weekly basis, and have scheduled walkabouts on a monthly basis. Customers and resident can join the walkabouts and discuss any concerns that you may have.
Walkabouts will be held on the first Wednesday of every month between 1 - 3pm.
Update: monthly walkabouts are being carried out. Please feel free to join your Neighbourhood Co-ordinator when they're in your area.
Work with our Stronger Communities Team to look at holding community days or other events that everyone can attend.
Update: Working with OL1 and Action Together to develop partnerships and to create opportunities to work with customers. Barker Street Community is open.
The first phase of the 'mini woodland' near Barker Street Community Centre has been cleaned and tided. In the coming months we can move onto the consultation phase with the customers which OL1, Oldham Council and FCHO teams will be involved in.
Ensure that we respond to any contact from customers within 24 hours.
Take action and provide support including signposting to other teams and agencies.
Ensure that feedback is given to all concerns raised to our Neighbourhood Co-ordinator.
Update: all customer correspondence has been responded to within 24 hours and a number of referrals to internal and external agencies have been carried out.
People from the area supported into work
People from the area helped by our employment team
People from the area who we have helped stay in work
We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.
From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.
Join your Neighbourhood Co-ordinator for a walkabout where you can discuss any concerns or issues you may have with your home or area on the first Wednesday of every month 1 - 3pm.