Coldhurst - Barker Street



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Welcome to Coldhurst - Barker Street area

Do you live in the area? Thinking of moving here?

This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.

We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.

We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Coldhurst a great place to live.

Printable neighbourhood plan

Meet the Coldhurst - Barker Street area Neighbourhood Team

  • Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
  • Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
  • Our neighbourhoods – make sure our areas are kept clean and tidy- dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The Rent team collects helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. Our CIT can help with other personal or family circumstances you may need support with from finding a job or accessing training or volunteering, affordable food, welfare advice or help and advice on how to live independently.

 

Our Coldhurst - Barker Street area neighbourhood

  • Our client testimonials, pretty speech quotes icon

    All is good.

    Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon

    Be more approachable and have meetings with residents.

    Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon

    The area is full of rubbish.

    Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon

    Issues with noise nuisance.

    Our client testimonials, pretty speech qutes icon

What our customers from the local area think

37%

Feel we listen to their views and act on them

47%

Say we are easy to deal with

50%

Trust us as their housing provider

52%

Are happy we take Health and Safety seriously

62%

Are happy overall with the quality of their home

36%

Feel safe in the area

27%

Know who their Neighbourhood Coordinator is

56%

Of our customers are happy with the value for money of their home

11

Reports of antisocial behaviour in the area

6

Complaints received from customers in the area

You said, we will

Action plans: we asked our customers in the local area and they said...

 

We will:

Carry out a monthly walkabout in the area and will be joined by Police Community Support Officers from Greater Manchester Police and other external teams a regular basis.

Walkabouts will be held on the first Wednesday of every month between 1- 3pm.

Liaise with our Community Legal Team and ensure that any concerns are raised directly with them to pursue.

Feedback and provide regular updates to customers and residents.

We will:

Conduct regular inspections of communal areas and individual gardens. Any issues will be addressed with customers at the time of the inspection, where possible.

Work with partners and customers to reduce the number of untidy gardens and improve the overall look and feel of the communal areas.

Ensure that the correct enforcement action is taken against illegal fly-tippers and customers with untidy gardens and properties.

We will:

The Neighbourhood Coordinator will visit the areas on a weekly basis, and have scheduled walkabouts on a monthly basis.  Customers and resident can join the walkabouts and discuss any concerns that you may have.

Walkabouts will be held on the first Wednesday of every month between 1- 3pm.

We will:

Work with our Stronger Communities Team to look at holding community days or other events that everyone can attend.

We will:

Ensure that we respond to any contact from customers within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Ensure that feedback is given to all concerns raised to our Neighbourhood Coordinator.

Our homes in Coldhurst - Barker Street area

  • House types
    • 222 one bedroom flats
    • 73 two bedroom flats
    • 1 two bedroom houses
    • 16 three bedroom houses
    • 103 other types of houses
  • 44 households without children
  • 91 households with children
  • 248 households with single occupancy
  • 28 households other
  • 56 homes have had new fire doors installed
  • 99 customers supported by adapting their homes
  • Top 3 repairs carried out:
    • Electrical
    • Joinery
    • Plumbing
  • 5 (1.2% of homes) customers reported issues with pests to us

Supporting our customers in Coldhurst - Barker Street area

Facts and figures

7

People from the area supported into work

10

People from the area helped by our employment team

6

People from the area who we have helped stay in work

Getting involved in what's going on in Coldhurst - Barker Street area

We know that living in a great community can make an area a great place to live.

We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.

From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.

Join your Neighbourhood Coordinator for a walkabout where you can discuss any concerns or issues you may have with your home or area on the first Wednesday of every month between 1- 3pm.