Feel we listen to their views and act on them
This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.
We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.
We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Chadderton North and Central great places to live.
More information on our Neighbourhood Team.
Community Legal team
Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.
Income Collection Officers
Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.
Community Impact Team
Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.
Neighbourhood Care Team
Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.
I think you are a good landlord.
Listen to us more, act on it and provide more information.
Noise nuisance is an issue.
Too much rubbish all over the area.
Feel we listen to their views and act on them
Are happy with the overall service
Say they are kept informed by us
Trust us as their housing provider
Love their neighbourhood
Feel we treat them fairly and with respect
Are satisfied with our complaint handling approach
Are satisfied with our approach to handling anti-social behaviour
Are happy with the time taken for their most recent repair
Are happy with the overall repairs service
Carry out monthly estate walkabouts. We will report and investigate any issues around rubbish and fly tipping identified on the walkabouts. Where we find evidence, the people responsible will have the appropriate action taken against them.
Carry out a door knocking/leaflet drop exercise in areas that are hotspots for fly tipping and ensure our Neighbourhood Care team is aware of the situation.
Letters have been issued urging residents to co-operate and report anybody seen fly tipping. Work to continue around Otley Close - particularly the drying area.
Worked with the Environmental Enforcement team at Oldham Council where two unsightly gardens have since been cleared by the tenant and one customer has been recharged.
With the change of season, gardens will be monitored more closely.
Work closely with GMP and will continue to work closely with them to resolve the issues. We will investigate and forward all information onto GMP so that we can resolve the issues that some people are experiencing.
Work with our Community Legal Team to ensure that all appropriate actions are taken in a timely manner.
Meetings have continued with North Chadderton PCSOs. Looking at holding a surgery at Apfel Lane Community where customers can come and speak to us regarding any issues that are happening in the area.
Publicise the dates and times of walkabouts. Your Neighbourhood Co-ordinator's contact details are included within this plan.
Be holding a surgery once a month at Chadderton Wellbeing Centre, Burnley Street where customers and residents can pop in for a face-to-face discussion.
Be visible, approachable, professional and pro-active and to listen to all concerns raised, and take action where we can.
Feedback to customers on outcomes of actions taken where possible.
Walkabouts are being carried out. Please feel free to join your Neighbourhood Co-ordinator when they're in your area.
Speak to customers about asking visitors to look for alternative parking to ensure that residents spaces are not taken up. We are aware that parking is an issue as there are not enough spaces available for the number of cars per household in some areas. Unfortunately we cannot increase the size of the current car parks.
Looking into alternative options with customers to resolve the current parking issues, especially where car parks are available for FCHO customers.
Letters have been issued around Whitstable Close and a vehicle has been removed.
Ensure that we respond to any contact from customers within 24 hours.
Take action and provide support including signposting to other teams and agencies.
Ensure that feedback is given to all concerns raised to our Neighbourhood Co-ordinator.
All enquiries are being responded to within 24 hours of receiving them.
People from the area supported into work
People from the area helped by our employment team
People from the area who we have helped stay in work
We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.
From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.
Join your Neighbourhood Co-ordinator on their walkabout where you can discuss any concerns or issues you may have with your home or area: