Chadderton North and Central



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Welcome to Chadderton North and Central

Do you live in the area? Thinking of moving here?

This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.

We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.

We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Chadderton North and Central great places to live.

Printable neighbourhood plan

Meet the Chadderton North and Central Neighbourhood Team

  • Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
  • Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
  • Our neighbourhoods – make sure our areas are kept clean and tidy- dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The Rent team collects helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. Our CIT can help with other personal or family circumstances you may need support with from finding a job or accessing training or volunteering, affordable food, welfare advice or help and advice on how to live independently.

 

Our Chadderton North and Central neighbourhood

  • Our client testimonials, pretty speech quotes icon

    I think you are a good landlord.

    Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon

    Listen to us more, act on it and provide more information.

    Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon

    Noise nuisance is an issue.

    Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon

    Too much rubbish all over the area.

    Our client testimonials, pretty speech qutes icon

What our customers from the local area think

38%

Feel we listen to their views and act on them

69%

Say we are easy to deal with

70%

Trust us as their housing provider

70%

Are happy we take Health and Safety seriously

68%

Are happy overall with the quality of their home

60%

Feel safe in the area

37%

Know who their Neighbourhood Coordinator is

68%

Of our customers are happy with the value for money of their home

20

Reports of antisocial behaviour in the area

10

Complaints received from customers in the area

You said, we will

Action plans: we asked our customers in the local area and they said...

 

We will:

Carry out monthly estate walkabouts. We will report and investigate any issues around rubbish and fly-tipping identified on the walkabouts. Where we find evidence, the people responsible will have the appropriate action taken against them.

Carry out a door knocking/leaflet drop exercise in areas that are hotspots for fly-tipping and ensure our Neighbourhood Care Team is aware of the situation.

We will:

Work closely with GMP and will continue to work closely with them to resolve the issues. We will investigate and forward all information onto GMP so that we can resolve the issues that some people are experiencing.

Work with our Community Legal Team to ensure that all appropriate actions are taken in a timely manner.

We will:

Publicise the dates and times of walkabouts. Leanne's contact details are included within this plan.

Be holding a surgery once a month at Chadderton Wellbeing Centre, Burnley Street where customers and residents can pop in for a face-to-face discussion.

Be visible, approachable, professional and pro-active and to listen to all concerns raised, and take action where we can.

Feedback to customers on outcomes of actions taken where possible.

We will:

Speak to customers about asking visitors to look for alternative parking to ensure that residents spaces are not taken up. We are aware that parking is an issue as there are not enough spaces available for the number of cars per household in some areas. Unfortunately we cannot increase the size of the current car parks.

We will:

Ensure that we respond to any contact from customers within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Ensure that feedback is given to all concerns raised to our Neighbourhood Coordinator.

Our homes in Chadderton North and Central

  • House types
    • 242 one bedroom flats
    • 92 two bedroom flats
    • 204 two bedroom houses
    • 200 three bedroom houses
    • 63 other types of houses
  • 113 households without children
  • 292 households with children
  • 356 households with single occupancy
  • 37 households other
  • 86 homes have had new fire doors installed
  • 38 customers supported by adapting their homes
  • Top 3 repairs carried out:
    • Plumbing
    • Joinery
    • Electrical
  • 12 (2% of homes) reported issues with pests to us

Supporting our customers in Chadderton North and Central

Facts and figures

5

People from the area supported into work

13

People from the area helped by our employment team

4

People from the area who we have helped stay in work

Getting involved in what's going on in Chadderton North and Central

We know that living in a great community can make an area a great place to live.

We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.

From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.

Join your Neighbourhood Coordinator every Friday from 10am - 2pm where you can discuss any concerns or issues you may have with your home or area.