Chadderton North and Central

• Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
• Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
• Our neighbourhoods – make sure our areas are kept clean and tidy - dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.

Neighbourhood Care Team

Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.

To find out when we’ll be in your area, visit our caretaking and gardening pages.

We will:

Carry out monthly estate walkabouts. We will report and investigate any issues around rubbish and fly tipping identified on the walkabouts. Where we find evidence, the people responsible will have the appropriate action taken against them.

Carry out a door knocking/leaflet drop exercise in areas that are hotspots for fly tipping and ensure our Neighbourhood Care team is aware of the situation.

Update:

Letters have been issued urging residents to co-operate and report anybody seen fly tipping. Work to continue around Otley Close - particularly the drying area.

Worked with the Environmental Enforcement team at Oldham Council where two unsightly gardens have since been cleared by the tenant and one customer has been recharged.

With the change of season, gardens will be monitored more closely.

We will:

Work closely with GMP and will continue to work closely with them to resolve the issues. We will investigate and forward all information onto GMP so that we can resolve the issues that some people are experiencing.

Work with our Community Legal Team to ensure that all appropriate actions are taken in a timely manner.

Update:

Meetings have continued with North Chadderton PCSOs. Looking at holding a surgery at Apfel Lane Community where customers can come and speak to us regarding any issues that are happening in the area.

We will:

Publicise the dates and times of walkabouts. Your Neighbourhood Co-ordinator's contact details are included within this plan.

Be holding a surgery once a month at Chadderton Wellbeing Centre, Burnley Street where customers and residents can pop in for a face-to-face discussion.

Be visible, approachable, professional and pro-active and to listen to all concerns raised, and take action where we can.

Feedback to customers on outcomes of actions taken where possible.

Update:

Walkabouts are being carried out. Please feel free to join your Neighbourhood Co-ordinator when they're in your area.

We will:

Speak to customers about asking visitors to look for alternative parking to ensure that residents spaces are not taken up. We are aware that parking is an issue as there are not enough spaces available for the number of cars per household in some areas. Unfortunately we cannot increase the size of the current car parks.

Update:

Looking into alternative options with customers to resolve the current parking issues, especially where car parks are available for FCHO customers.

Letters have been issued around Whitstable Close and a vehicle has been removed.

We will:

Ensure that we respond to any contact from customers within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Ensure that feedback is given to all concerns raised to our Neighbourhood Co-ordinator.

Update:

All enquiries are being responded to within 24 hours of receiving them.

• House types
  • 242 one bedroom flats
  • 92 two bedroom flats
  • 201 two bedroom houses
  • 194 three bedroom houses
  • 54 other types of houses

• 86 homes have had new fire doors installed
• 38 customers supported by adapting their homes
• Top 3 repairs carried out:
  • Plumbing
  • Joinery
  • Electrical