Feel we listen to their views and act on them
This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.
We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.
We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Alt a great place to live.
More information on our Neighbourhood Team.
Community Legal team
Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.
Income Collection Officers
Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.
Community Impact Team
Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.
Neighbourhood Care Team
Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.
Happy with First Choice as my landlord. They've always been accommodating to my needs as a tenant.
They listen to customers on a one to one basis.
Clean the rubbish up.
Parking is an issue.
Feel we listen to their views and act on them
Are happy with the overall service
Say they are kept informed by us
Trust us as their housing provider
Love their neighbourhood
Feel we treat them fairly and with respect
Are satisfied with our complaint handling approach
Are satisfied with our approach to handling anti-social behaviour
Are happy with the time taken for their most recent repair
Are happy with the overall repairs service
Be carrying out monthly walkabouts, and we will target more frequently those areas where customers have identified an issue with rubbish.
Work closely with Oldham Council and our Neighbourhood Care team to clear rubbish in the neighbourhood.
Investigate and where there is evidence, work with other FCHO teams and partner organisations to ensure that the most appropriate actions are taken.
Worked with internal and external teams to tackle fly tipping. The perpetrator was identified, and action was taken. Fly tipping has decreased in the area. Monitoring will continue and action will be taken if necessary.
Publicise the dates and times of the Neighbourhood Co-ordinator's walkabouts. We encourage you to join in the walkabouts so we can understand any issues that you may have.
Carry out quarterly walkabouts with other FCHO teams and partner organisations, such as Greater Manchester Police (GMP) Police Community Support Officers (PCSOs). We will publicise these walkabouts to customers and residents.
Weekly walkabouts are being carried out. Please feel free to join your Neighbourhood Co-ordinator when they're in your area.
Work with customers, residents, Oldham Council and other teams at FCHO to try and find a solution for the car parking issues in some areas.
Contact customers and residents to identify if there are any times or days when the issue is worse, and we will work to try and find a solution that works for everyone concerned.
Update: Following discussions with Oldham Council we unfortunately don't have the facilities to improve the parking,
Respond to customer enquiries within 24 hours.
Take action and provide support including signposting to other FCHO teams and agencies.
Provide feedback to customers on all concerns raised.
All customer correspondence has been responded to within 24 hours.
Working to get classes and courses and days organised through Alt Café to bring back the community feel.
People from the area supported into work
People from the area helped by our employment team
People from the area who we have helped stay in work
We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.
From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.
Join your Neighbourhood Co-ordinator, Laura Richardson for her walkabout every Wednesday 2-4pm where you can discuss any concerns or issues you may have with your home or area.
You can also join Laura every 1st and 3rd Monday of the month, 12-2pm, at Alt Community Centre for free tea and toast and a chat.