Become a Customer Sustainability Champion!

Help make your homes and neighbourhoods greener places to live


Want to help make your homes and neighbourhoods greener places to live? Passionate about the planet and helping to tackle climate change? Read on to learn more about our Customer Sustainability Champions and how to apply to be one.

What are Customer Sustainability Champions?

Our Customer Sustainability Champions are FCHO customers who are passionate about helping us tackle climate change in our homes and neighbourhoods.

We want to recruit ten individuals to work collaboratively with us (initially over a 12 month period) to help make a difference for our customers, homes and communities.

Why become a Customer Sustainability Champion?

Through our Big Plan 2022-25 we want to provide sustainable, great homes and neighbourhoods.

We know that more than 20% of the UK’s carbon emissions come from homes, and as a social housing provider, we have a good opportunity to be at the forefront of work to start to bring greenhouse gas emissions to net zero. In doing so, we can have a positive impact on our customers and communities, today and in years to come.

We’re committed to putting customers at the heart of everything we do and last year three of our customers took part in the Northern Housing Consortium’s Social Housing Tenants’ Climate Jury to help us and other housing associations in the North deliver impactful sustainability work and influence policy in the wider housing sector too.

We now want to recruit our own Customer Sustainability Champions and create a network of like-minded FCHO-customers, whose input will help us achieve environmental targets in our Big Plan and Sustainability Strategy.

Over the next four years we are focusing on:

  • Supporting customers to move out of fuel poverty
  • Increasing the energy efficiency of our homes
  • Building good quality, energy efficient and low carbon new homes
  • Aiming to achieve net zero carbon emissions
  • Improving the biodiversity of our green spaces
  • Reducing the amount of waste, we produce and increase how much we recycle.

What’s involved?

Our Customer Sustainability Champions will:

  • Take part in 2 initial training sessions (in person, or virtually)
  • Join in 8-10 meetings in the period September 2022-September 2023.

You don’t need to have any previous experience and members of our Stronger Communities team will be on hand to give you support during this time.

As a thank you for taking part in the sessions, you will get high street gift vouchers worth £250.

About you

We want our Customer Sustainability Champions group to be diverse and representative of all our customers. With this in mind, we would welcome applications from customers over the age of 18 for this role.

You’ll be innovative, creative and interested in sustainability and climate change issues, with the ability to bring new ideas, views and energy to the group and meetings.

You’ll be confident, a great communicator, comfortable working as part of a team and be able to identify with our values.

You’ll be passionate about Oldham, its neighbourhoods and residents and have an interest in housing and improving lives.

How to apply to become a Customer Sustainability Champion

To apply to become a Customer Sustainability Champion, please email with a few paragraphs or a short video introducing yourself and telling us a bit about why you are interested in the role and how great you would be at doing it!

The closing date for applications is Friday 19 August 2022.

Interested and have more questions?

Please email a member of our team will contact you for a chat about the role.

Passionate about our planet? Want to make your communities more sustainable places to live? Join us on our journey to a greener future by becoming a Customer Sustainability Champion!