Our Big Plan 2022-2025

The two years leading up to this Big Plan were dominated by the Covid-19 pandemic, which was one of the most unusual and testing times for all of society.

Throughout this, our organisation rose to the challenge of providing services to our customers by adopting more flexible, creative and intuitive ways of working.

We now want to take that innovation forward during the next three years, so we can keep improving what and how we deliver for our customers. We will also strive to add value in everything we do.

We will follow this plan to provide a route map to raise our game and keep improving our services year on year.