Policies

At First Choice Homes Oldham (FCHO), our policies set out how we deliver services, make decisions and support our customers, colleagues and communities. They help ensure we work fairly, consistently and transparently across everything we do.

We regularly review our policies to make sure they remain up to date, reflect current legislation and guidance, and meet the needs of our customers.

Access our policies

You can view and download our policies below. These documents explain our approach to key areas including:

If you need a policy in an alternative format, such as large print, Braille, audio or another language, please contact us and we'll be happy to help.

Our commitment

We are committed to:

• Treating everyone with fairness, dignity and respect
• Being open and accountable in our decision-making
• Delivering high-quality services to our customers
• Meeting our legal and regulatory responsibilities
• Listening to feedback and continuously improving our services

Looking for something specific?

If you cannot find the policy you are looking for, please get in touch with our team.

Call: 0161 393 7117
Email: websiteenquiries@fcho.co.uk

We'll be happy to help you find the information you need.