Staying safe during the hot weather

23/06/2026

We’re encouraging customers to take extra care this week, as temperatures could reach 35 degrees. Hot weather can affect anyone, but older people, babies, young children and people with long-term health conditions may be more likely to become unwell. The North West is under an amber heat-health alert from 1am on Wednesday 24 June until 11pm on Thursday 25 June. 

During the hot weather, our colleagues will contact vulnerable customers to check in and offer support where it is needed.  

Please also keep an eye on relatives, friends and neighbours who may need a little extra help. If you or someone else needs urgent medical help, call 999 straight away. 

Simple ways to stay safe at home 

Here are some easy steps you can take to look after yourself and others at home: 

  • Drink plenty of water throughout the day
  • Try to stay out of direct sunlight between 11am and 3pm 
  • Move somewhere cooler if you start to feel unwell 
  • Look out for signs of heat-related illness, such as dizziness, headaches, heavy sweating, confusion, feeling sick or muscle cramps 
  • Wear light, loose clothing, and use sunscreen and a hat when you go outside 
  • Close curtains or blinds during the hottest part of the day to help keep rooms cooler 

Fire safety advice 

  • Only use barbecues in safe, designated areas.
  • If you live in a block, never use a barbecue chiminea, fire pit, candles or any other form of open fire on your balcony under any circumstances.
  • Never light barbecues on dry grass, moorland or in public open spaces.
  • Keep battery-powered items, such as e-bikes and e-scooters, out of direct sunlight and away from hot areas, as they can become a fire risk.
  • Always follow the maker’s charging instructions, and stop using a device if it looks damaged or feels too hot. 

Take care when travelling 

Please never leave children, vulnerable adults or pets in a parked vehicle, even for a short time. Vehicles can get hot very quickly and may become dangerous. 

Enjoying time outdoors: water safety 

  • Lakes, reservoirs and rivers can look inviting in hot weather, but jumping into open water can be life-threatening.  
  • Cold water shock, strong currents and hidden objects under the water can all cause serious harm. 

Stay up to date 

We’ll share any service updates on our website and social media channels. You can find us on Facebook and Instagram. 

More information 

You can find more advice and tips for staying safe and well in the warm weather on the following websites: