Non-chargeable weeks coming up


Your next non-chargeable weeks are coming up. If you do have any rent arrears, making a payment during these weeks will help you reduce your rent balance or clear it off for good.

Your next rent free weeks are later this month and in January 2024:

  • Week commencing 25 December 2023
  • Week commencing 1 January 2024

If you have rent arrears and you can afford to make a payment, continuing to pay rent during these weeks will help reduce your debt.

How do the rent free week work?

If you pay your rent monthly, the reductions have already been calculated into your payment plan.

If you pay your rent by Direct Debit by another frequency (e.g. weekly or fortnightly) and have a credit balance, we will amend the Direct Debit so you don’t pay rent during the rent free weeks. You do not need to do anything, we will arrange this for you.

Paying your rent

For full information about how you can pay your rent online via MyAccount, or by Direct Debit, the AllPay app or PayPoint, visit the dedicated page here on our website.

Need a hand with paying your rent and charges?

Please remember our team is still here to provide you with support and advice to pay your rent and charges, so do get in touch as early as possible if you need our help.

Your rent is essential for us to maintain our properties and deliver services to you, so it’s really important that you continue to pay.

If you need to adjust the method or frequency of your payment, we’re here to help. We can give you a hand by putting an affordable payment plan in place, applying for additional support and signposting you to help from our specialist teams.

Please get in touch with us as soon as possible and we can work together to stop any debts from escalating.

If you are worried about paying your rent and need our help, call our team on 0161 393 5353 or email