Customer Census now underway

Our Customer Census is now underway, helping us update the information we hold about you and the people living in your home.

Keeping these details accurate means we can better understand your household and continue improving the services we deliver across our homes and neighbourhoods.

The census has been shaped with input from our Customer Engagement Network, ensuring it is safe, clear and accessible for everyone.

A member of our team will be in touch to complete your census.

How we’ll contact you

We want this process to feel safe, transparent and easy.

• The census is carried out only by FCHO staff
• All phone calls come from our main FCHO number
• You will be notified in advance
• We will always explain clearly what we will and won’t ask you
• Any face-to-face visits are completed by your local neighbourhood coordinator and booked in advance

Why keeping your details up to date matters

Services shaped around you

Knowing who lives in your home helps us deliver services that are fair, accessible and tailored to your household’s needs – from repairs to customer support.

Safer, compliant services

Up-to-date information helps us meet legal requirements and ensures we can respond appropriately to any health, support or vulnerability needs.

Preventing problems early

Accurate information helps us identify and resolve issues sooner – so nothing important gets missed.

Everyone counts

We are responsible for making sure our records reflect everyone living in your home, not just the lead tenant.

Staying safe when we contact you

Your safety is a priority, and we want you to feel confident when speaking with us.

When we contact you:

• We will never ask for your bank details or financial information
• Our colleague will always have your tenancy reference number 
• Please ask us to confirm this before sharing any information
• If you’re ever unsure, hang up and call us directly on 0161 393 7117

This is the simplest way to make sure you’re speaking to our team.

Your privacy

Your information is handled securely and in line with UK GDPR. We only use the details you provide to help improve the services you receive.

If you have any questions or concerns, please contact us on 0161 393 7117.