Customer Census coming soon

We’ll soon be launching our Customer Census - updating the information we hold about you and the people who live in your home. This will help us make sure we provide the best possible services across our homes and neighbourhoods. 

A member of our team will be contacting you to complete our Customer Census. It only takes a few minutes, and your time makes a real difference. 

Why your information matters 

Better services for you 

Knowing who lives in your home helps us make sure our services are accessible, fair and tailored to your household’s needs - from repairs to customer support. 

Improved safety and compliance 

Accurate information helps us meet legal and regulatory requirements and ensures we consider any health, support or vulnerability needs when delivering services. 

Preventing future problems 

Keeping your details up to date means we can spot and resolve issues early, so nothing important is missed. 

Everyone counts 

We now have a responsibility to ensure our records reflect everyone living in your home - not just the lead tenant. 

Keeping you safe from scams 

Your safety is important to us, and we want you to feel confident when speaking to our team. 

When we call you: 

• We will never ask for your bank details or any financial information.
• Our colleague will always have your tenancy reference number. You can find this number in the recent rent letter we sent you. Please ask the caller to confirm this number before you share any information.
• If you're ever unsure, just hang up, wait for a clear dial tone and call us back on 0161 393 7117. This is the simplest way to stay safe and make sure you're talking to our team.  

Your privacy matters 

Your information will always be handled securely and in line with UK GDPR. We’ll only ever use the details you provide to help improve the services you receive. If you have any questions or concerns, please call us on 0161 393 7117.