My Account is your NEW and improved online customer account. View information about your rent and charges, make payments, send us information and update your contact details 24/7, 365 days a year.Go to My Account
When you visit My Account for the first time you will need to register. To do this you will need:
- An email address
- Your Date of Birth
- Your Payment Reference Number
Places to find your Payment Reference Number
- AllPay payment card
- First page of your Tenancy Agreement
- Rent Statements (these were sent out in April 2018)
- Any Rent Letter from us, AllPay Direct Debit letters
Once you've registered, you'll receive an email with a username and password.
When you log in for the first time you should change your password.
When creating a password remember:
- Choose a strong password others won't be able to guess easily
- Don't share your password with anyone
- Change your password regularly
- Keep your password a secret
FCHO will never ask you to tell us your password; so if you get an email, phone call or speak to someone who asks for it - say 'NO'.