My Account is your NEW and improved online customer account. View information about your rent and charges, make payments, send us information and update your contact details 24/7, 365 days a year.

Go to My Account


When you visit My Account for the first time you will need to register. To do this you will need:

  • An email address
  • Your Date of Birth
  • Your Payment Reference Number 

Places to find your Payment Reference Number

  • AllPay payment card
  • First page of your Tenancy Agreement
  • Rent Statements (these were sent out in April 2018)
  • Any Rent Letter from us, AllPay Direct Debit letters

Once you've registered, you'll receive an email with a username and password. 

When you log in for the first time you should change your password.

When creating a password remember:

  • Choose a strong password others won't be able to guess easily
  • Don't share your password with anyone
  • Change your password regularly
  • Keep your password a secret

FCHO will never ask you to tell us your password; so if you get an email, phone call or speak to someone who asks for it - say 'NO'.

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