Damp and mould
Reporting damp and mould
If you can see signs of damp or mould at your home or if you have any other concerns or questions, please report this to us as soon as possible.
Our team can look at a range of solutions to tackle the issue.
- Use the My Account portal. It’s quick and easy to use, and you can use it 24/7, 365 days a year.
- Call our Contact Centre on 0161 393 7117.
Types of damp
A build-up of moisture in your home can lead to a variety of problems including damp and mould, and we always want to tackle the cause as early as possible.
It’s important to understand the type of moisture affecting your home, so we can treat it most effectively.
Common types of damp are:
This happens when ground water rises up through the walls and floor if the damp proof course isn’t working properly.
This occurs when water penetrates into a home from outside to inside causing damage, for example, because of a leaking downpipe.
This forms when moisture in the air settles as water droplets on a colder surface like a window or wall, or in parts of the home with little space for air to circulate, for example behind furniture. Causes include cool temperatures and a lack of ventilation.
Problems begin when water is left on a surface for long enough to start causing damage or mould to grow.
This video has practical advice on reducing everyday condensation in your home
More information on damp and mould
- Read our policy on how we deal with damp and mould
- Read our guide to managing moisture in your home, including tips and advice to deal with condensation
- Read our guide to using a hygrometer to help manage condensation
Additional ways we are supporting you
We’re committed to providing high quality, safe, sustainable homes and our customers can be reassured that tackling damp and mould is a priority for us.
Additional ways we are supporting customers are:
- Continuous investment programmes to improve the standard and energy efficiency of our homes.
- Offering advice to save energy and reduce bills.
- Providing customers with cost-of-living support through our Need a hand campaign. Cold can damage your health and your home so making sure your home is heated properly is very important. If you are struggling to manage energy costs or facing other financial worries, please get in touch with our Community Services teams and see how we can help you. Call 0161 393 7117 or email CommunityServices@fcho.co.uk.
What should I do if I am not happy with the way my repair has been managed?
Please let us know. We will work with you to understand the problem and do our utmost to put it right. If you are still unhappy, you can make a complaint.
Disrepair claims
We are aware that claims companies may contact you about making a legal disrepair claim against FCHO if you are unhappy with the way a repair has been managed.
Unfortunately, this is not always as it seems and there can be downsides involving high hidden costs and you may have to pay legal fees if your claim is unsuccessful.
Repairs can take longer and a legal case can stop other work at your home being carried out too.
If you are not happy with how we have managed a repair, please tell us first and we will work with you to put things right. Contact our team on 0161 393 7117 or email servicecentre@fcho.co.uk.