Get involved
Become an involved customer
We believe your voice matters. When you get involved, you help us improve our services, understand what is important in your neighbourhood, and make sure customers are at the heart of every decision we make.
Becoming an Involved Customer is a great way to share your ideas, learn new things, meet new people, and help make positive changes in your community.
Reasons to get involved
Your feedback helps us improve repairs, neighbourhoods, customer services, safety, and more.
You will join other customers and FCHO staff to look at issues, share ideas, and help shape how we deliver our services.
You can speak up about what matters to you, your family, and your community. Your lived experience is important to us.
You can build confidence, improve communication skills, and take part in free training and development.
You will meet other customers, join groups, and take part in projects that bring people together.
Help make your area cleaner, safer, and a place people are proud to live.
Ways you can get involved
You can choose what works best for you:
Take part in surveys
Review services
Share ideas online and face-to-face
Become a Neighbourhood Champion
Take part in short term projects
There is no pressure and you can take part as much or as little as you like.
Support for you
We make involvement easy and accessible. We can offer:
- Help with travel costs (where needed)
- Training and learning opportunities
- A friendly induction so you feel comfortable
- Flexible ways to take part (in person, phone, or online)