Strategies
On this page you'll find First Choice Homes Oldham’s key strategies in one place. These documents set out our priorities, guide our decision making and help us stay focused on delivering great homes, great services and strong outcomes for our customers and communities.
Our Big Plan 2.0
Through our Big Plan 2.0 we want to build on the successes and progress we have made since the 2022 launch, while responding to the challenges facing us and embracing the opportunities.
The plan will enable us to keep improving what and how we deliver for our customers and our organisation, focusing on a range of themes including better customer insight, digitally enabled services, enhancing customer influence in decision making and strategic management of our assets and ultimately delivering great services, great homes and great neighbourhoods and being a great company.
Our Big Ambitions are the revised targets we have set ourselves to deliver by 2026.
We have firm foundations of investment and service delivery to build on, and we want to push ourselves to be more than just a landlord.
Our Big Ambitions will help us to maximise the potential of our activities as an anchor organisation, contributing to the future economic growth and prosperity of our local region.
Customer and Communities Strategy
We want to ensure we provide an excellent customer experience; we hear our customers’ voice throughout the organisation so that they can influence the services that they receive, and we make a positive contribution to the communities in which we operate.
This strategy outlines the steps we will take to enhance how customers’ experience not only the services that we provide, but the communities that they live in.