Supporting you: paying your rent


We understand that some customers’ circumstances may have changed due to the impact of the coronavirus, and some of you may have concerns about your ability to pay your rent.

We are a profit-for-purpose organisation and your rent is essential for us to be able to deliver our services to you, so it’s very important that you continue to pay.

But if you’ve lost your job, taken reduced hours at work or been affected by other changes, and you need to adjust the method or frequency of your payment, we’re here to help.

Call our dedicated team on 0161 393 5353 or email to discuss your rent account. Our advisors can have a confidential conversation with you to understand your circumstances and the support available to you.

They can also refer you for extra help from our Community Impact and Directions teams. Our staff in these teams can provide advice on managing money, applying for benefits and accessing our affordable food service, as well as finding employment, volunteering opportunities and training courses to get you back on track.

It is your responsibility to pay your rent, the government has announced that from 24 August landlords can restart possession proceedings. If you’re struggling to pay your rent, we are here to support you but if you don’t engage with us, you’re putting your tenancy at risk and could lose your home.

Important note for customers

At the moment we are getting in touch with customers by text message to reiterate how important it is to pay your rent. If you have received a text message and have already contacted us to discuss your rent account and made arrangements with our team, thank you very much and please ignore the text message.

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