Customer Voice Panel launched last week with first virtual meeting


Covid-19 hasn’t stopped us launching our Customer Voice Panel (CVP). The group officially launched on Monday 28 September with its first virtual meeting!

Our CVP is made up of 13 customers from across the borough, and has been set up to give a real voice to those who live in our homes. We want panel members to help influence our services and bring about improvements, and we’re very excited about the positive changes they will help us deliver.

In response to the ongoing Covid-19 pandemic, the panel’s first meeting took place online, hosted by our Stronger Communities and Business Intelligence teams.

Eight members logged on to meet one another and learn more about their role in reviewing and challenging our performance. This time our Insight and Analysis Manager covered our latest quarterly performance report and our annual report, discussing with members how we’ve done and gathering important insights from everyone involved.

Reflecting on the first CVP meeting, Customer Involvement Officer, Tanisha Rigby said: “We had a really good response from all our panel members and it was an opportunity for them to share their views and valuable feedback that we can take forward to shape our services – which is exactly what we want.

“Like all teams, Stronger Communities has had to find new ways of carrying on with our work while keeping customers and colleagues safe. We’re also working on ways to include customers who have limited internet access, to make sure that technology isn’t a barrier to taking part and everyone who wants to join in is able to.”

The Customer Voice Panel is open to all of our customers and we’re recruiting for it on an ongoing basis. If you are passionate about making a difference to your home and your community, get in touch with our Stronger Communities team.