ASB Respect Line
24/7 Respect Line for reporting Anti-Social Behaviour (ASB)
Working in partnership with Case Management Solutions Group (CMSG), we have launched the Respect Line, a new out‑of‑hours service designed to enhance support for customers and communities experiencing antisocial behaviour (ASB).
Last summer, customers highlighted tackling ASB as a key priority. This new service represents a significant step forward in FCHO’s commitment to providing faster, more flexible support whenever it’s needed.
The Respect Line is a dedicated service allowing customers to report concerns about antisocial behaviour outside of normal office hours. Issues such as harassment, intimidation, persistent noise nuisance, vandalism, and criminal activity can now be reported 24 hours a day, 7 days a week.
Customers are encouraged to use the service if they experience or witness:
- Persistent noise nuisance
- Harassment or intimidation
- Verbal abuse or threatening behaviour
- Criminal activity affecting their home or community
- Domestic abuse concerns
- Hate incidents or hate crime
- Vandalism or property damage
- Ongoing neighbour disputes
If anyone is in immediate danger, they should always call 999 first.
Reports can be made by calling us on 0161 393 7117.
- During office hours: Calls are directed to FCHO’s ASB Team.
- Outside office hours: Calls are handled by the Respect Line for immediate support.
Yes. Anonymous reports are accepted, although providing contact details helps the team investigate more effectively and provide updates on progress.
Customers are encouraged to share as much detail as possible, including:
- What happened
- Dates and times
- Who was involved
- How the incident affected them
- Any evidence such as recordings, photos, diary entries, or messages
Evidence isn’t required to make a report, but it can support the investigation.
The Respect Line provides immediate advice and can contact the police or other agencies where necessary.
On the next working day, an FCHO ASB Officer will:
- Review the report
- Contact the customer immediately if there is any risk
Within five working days, the officer will:
- Agree an action plan
- Begin investigating the incident(s)
- Provide ongoing updates throughout the process
More complex cases may involve working alongside the police or other partners.
FCHO will never share a customer’s identity without their permission, unless required by law or safeguarding obligations. If this is necessary, the team will discuss it with the customer first.