Reporting antisocial behaviour



Coronavirus: latest update on tackling antisocial behaviour

We know antisocial behaviour can have a huge impact on our customers' lives and we will continue to support anyone who has concerns about antisocial behaviour during the coronavirus pandemic.

Please continue to report any antisocial behaviour through the MyAccount portal or by calling or emailing our Service Centre on 0161 393 7117  or servicecentre@fcho.co.uk.

To report any criminal activity contact Greater Manchester Police on 101 or online at www.gmp.police.uk. In an emergency always dial 999.

We are also continuing to make applications for injunctions and undertake possession proceedings during this time.

We understand that the current situation is very challenging, please treat everyone with respect and consideration so we can all get through this and come out the other side together.

Our aim is to improve lives in Oldham

This can be achieved by creating places where people treat each other with respect, consideration and behave in a way that is socially acceptable.

We want our tenants and communities to be proud of the area where you live.

You can help by

  • Keeping to your tenancy conditions and in particular being considerate towards your neighbours

  • Be responsible and accountable for the behaviour of family members and visitors

  • Take responsibility for solving minor disagreements and show consideration for different lifestyles

  • Treat all our employees, contractors and anyone working on our estates with respect

What is antisocial behaviour?

The term describes a wide range of unacceptable behaviours that can affect the quality of life of people living, visiting or working in Oldham, including:

  • Verbal abuse, harassment, intimidation or threatening behaviour
  • Hate related incidents
  • Domestic violence and abuse
  • Using, storing or dealing drugs
  • Vandalism and property damage
  • Persistent noise

What is not antisocial behaviour?

We will not consider behaviour which results from different lifestyles or which may not be considered unreasonable by most people as anti-social behaviour. However, if it is excessive or is having a harmful effect on a person then we may assess the matter further. Such behaviour can include:

  • Household noise due to everyday living
  • One off parties
  • Cooking odours or smells
  • Children playing
  • People being rude or disagreeable
  • Car parking disputes
  • Minor disagreements between neighbours
  • DIY in reasonable hours

How we deal with antisocial behaviour

Some incidents may not require the opening of a formal case.

If we can help you and the incident involves violence, threats of violence or hate crime we will give it a Category 1 status and agree an action plan with you within 1 working day.

Other incidents such as noise, abuse and damage may be given a Category 2 status and we will agree an action plan with you within 3 working days.

The action plan will include what you can do, if we can take action- what we will do, how quickly we will do it and how often we will contact you.