Thank you

We’re sorry that you’re not happy with our service. By making a complaint, you’re giving us the opportunity to investigate and improve our services for you and everybody else. Thank you for submitting the form.

An email of your form submission should arrive with you shortly, please check your spam/junk folder if it has not arrived in your inbox.

For urgent hazards or emergency repairs, please do not report these via email; instead, call our Contact Centre on 0161 393 7117 or our out of hours line on 0161 770 2222.

In the meantime, if you’d like to speak to us in person, call our Contact Centre on 0161 393 7117. Alternatively, you can find more information about the next steps on our complaints page where you will also find our complaints policy.

Our Customer Excellence Team will respond to you within:

• Complaints and Service requests: 5 working days
• Open Complaints and General enquiries: 10 working days
• Compensation payments will be made within 28 working days from the date you provide your account details
• Callback requests: will be prioritised on a case-by-case basis

ASB cases:

If you have an open ASB case/complaint, please email asb@fcho.co.uk.

Useful contacts:

• Heating repairs Sure Maintenance: 03333 212797
• Emergency housing Oldham Council: 0161 770 4607
• Member enquiries: memberenquiries@fcho.co.uk

Did you know?

You can report repairs, view your rent account, and send us messages through My Account.