Egerton Street and Glodwick


Welcome to Egerton St and Glodwick


Do you live in the area? Thinking of moving here?

This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.

We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.

We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Egerton St and Glodwick a great place to live.


Meet the Egerton St and Glodwick Neighbourhood Team

Neil Matthews is the Neighbourhood Coordinator for Egerton St and Glodwick

Name - Neil Matthews, Neighbourhood Coordinator

Area covered - Egerton St and Glodwick

You can contact Neil on Neil.Matthews@fcho.co.uk or 0161 393 5372.

Chris Noble is Neighbourhood Manager for Egerton St and Glodwick

Name - Chris Noble, Neighbourhood Manager

Area covered - Egerton St and Glodwick

You can contact Chris on chris.noble@fcho.co.uk or 0161 393 5227.

  • Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
  • Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
  • Our neighbourhoods – make sure our areas are kept clean and tidy- dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The Rent team collects helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. Our CIT can help with other personal or family circumstances you may need support with from finding a job or accessing training or volunteering, affordable food, welfare advice or help and advice on how to live independently.

Our Egerton St and Glodwick neighbourhood

What our customers say about living in Egerton St and Glodwick

  • Our client testimonials, speech icon Happy with FCHO.
  • Our client testimonials, speech icon Need to communicate better and include tenants in decision making.
  • Our client testimonials, speech icon Cleaning, environment, and rubbish are important to me.
  • Our client testimonials, speech icon I am happy with the way things are.

What our customers from the local area think

45% feel we listen to their views and act on them

58% say we are easy to deal with

55% trust us as their housing provider

64% are happy we take Health and Safety seriously

58% happy overall with the quality of their home

57% feel safe in the area

33% know who their Neighbourhood Coordinator is

55% of our customers are happy with the value for money of their home

6 reports of antisocial behaviour in the area

10 complaints received from customers in the area


You said, we will

Action plans: we asked our customers in the local area and they said...

We will:

Regularly visit those areas which customers have highlighted as a concern.

Work with other FCHO teams and partner organisations to ensure that the overall look of the area is improved.

Ensure that the appropriate support or enforcement action is taken, where there is evidence of fly tipping or rubbish being dumped.

Work with our Neighbourhood Care team to put together a programme to improve the overall areas of concern.

We will:

Work with customers, residents and FCHO's Community Legal Team to investigate and take the most appropriate action against those customers who are causing issues for others.

Conduct a walkabout in the area every month, and these may involve the local Police Community Support Officers (PCSOs) or other partner organisations. Customers and residents are welcome to join their Neighbourhood Coordinator on these walkabouts - you can find details at the bottom of this page.

We will:

Ensure the Neighbourhood Coordinator's contact details are on this webpage, and walkabouts will be advertised to all customers.

Encourage customers to join the walkabouts and use these an opportunity to raise with the Neighbourhood Coordinator any concerns they may have. Customers can also get in touch by email or telephone.

We will:

Ensure that we respond to any contact from customers within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Ensure that feedback is given to all concerns raised to our Neighbourhood Coordinator.

Our homes in Egerton St and Glodwick

  • House types
    • 197 one bedroom flats
    • 115 two bedroom flats
    • 73 two bedroom houses
    • 38 three bedroom houses
    • 76 other types of houses
  • 72 households without children
  • 125 households with children
  • 269 households with single occupancy
  • 30 households other
  • 161 homes have had new fire doors installed
  • 122 customers supported by adapting their homes
  • Top 3 repairs carried out:
    • Joinery
    • Plumbing
    • Electrical
  • 9 (1.7% of homes) reported issues with pests to us

Supporting our customers in Egerton St and Glodwick

Facts and figures

9 people from the area supported into work

11 people from the area helped by our employment team

7 people from the area who we have helped stay in work


Getting involved in what's going on in Egerton St and Glodwick

We know that living in a great community can make an area a great place to live.

We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.

From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.

Join your Neighbourhood Coordinator for a walkabout, where you can discuss any concerns or issues you may have with your home or area.

1st and 3rd Tuesday of the month: Egerton Street area, 11am-1pm

2nd and 4th Tuesday of the month: Norbury/Welfold House area, 11am – 1pm