Do you live in the area? Thinking of moving here?
This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.
We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.
We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Derker a great place to live.
Meet the Derker Neighbourhood Team
- Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
- Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
- Our neighbourhoods – make sure our areas are kept clean and tidy- dealing with fly tipping, untidy gardens, abandoned cars
More information on our Neighbourhood Team.
Community Legal team
Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.
Income Collection Officers
Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The Rent team collects helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.
Community Impact Team
Community Impact Team – We’re not just about homes. Our CIT can help with other personal or family circumstances you may need support with from finding a job or accessing training or volunteering, affordable food, welfare advice or help and advice on how to live independently.
What our customers say about living in Derker
- I'm satisfied with you as a landlord so far and hope you carry on as you're doing for your customers.
- You do a great job.
- Fly-tipping is a problem – provide skips on a regular basis.
- Antisocial behaviour in the alleyways is a problem.
What our customers from the local area think
45% feel we listen to their views and act on them
58% say we are easy to deal with
57% trust us as their housing provider
64% are happy we take Health and Safety seriously
56% happy overall with the quality of their home
53% feel safe in the area
38% know who their Neighbourhood Coordinator is
62% of our customers are happy with the value for money of their home
11 reports of antisocial behaviour in the area
10 complaints received from customers in the area
Ensure that regular inspections are carried out in the area and where we can identify those responsible, we will ensure the most appropriate action is taken.
Work with other partners to arrange skip days and extra environmental works where required, and ensure that these are advertised to all customers.
Ensure that monthly walkabouts are carried out with PCSO’s and GMP in the areas of concern.
Start a joint approach with Oldham Council, GMP and our Community Legal Team to work with customers and residents to tackle the issues that you have raised.
Keep customers up to date with the activities being undertaken.
Be conducting monthly walkabouts, where customers can speak to us and discuss any concerns they may have. More details are in this plan and below.
Walkabout details -
- Every 3rd Tuesday of every month from 10am - 12 noon
Be holding monthly surgeries in the cabin at Stoneleigh Park. These will be open to all residents in the community and will be advertised.
Invite other teams and partners to join us on a rota basis.
Listen to all concerns and take appropriate action and keep customers informed.
Invite customers to join the walkabouts to identify any issues or concerns with us and partners.
Ensure that all actions that we take are regularly communicated to customers and residents through newsletters, face-to-face discussions, surgeries and through this local action plan.
Ensure that we respond to any contact from customers within 24 hours
Take action and provide support including signposting to other teams and agencies
Our homes in Derker
- House types
- 14 one bedroom flats
- 14 two bedroom flats
- 252 two bedroom houses
- 177 three bedroom houses
- 27 other types of houses
- 56 households without children
- 303 households with children
- 96 households with single occupancy
- 29 households other
- 36 homes have had new fire doors installed
- 18 customers supported by adapting their homes
- Top 3 repairs carried out:
- 6 (1% of homes) reported issues with pests to us
Facts and figures
7 people from the area supported into work
11 people from the area helped by our employment team
6 people from the area who we have helped stay in work
We know that living in a great community can make an area a great place to live.
We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.
From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.
Join your Neighbourhood Coordinator every 3rd Tuesday of every month from 10am - 12 noon where you can discuss any concerns or issues you may have with your home or area.