Feel we listen to their views and act on them
This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.
We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.
We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Egerton St and Glodwick a great place to live.
More information on our Neighbourhood Team.
Community Legal team
Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.
Income Collection Officers
Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.
Community Impact Team
Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.
Neighbourhood Care Team
Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.
Happy with FCHO.
Need to communicate better and include tenants in decision making.
Cleaning, environment, and rubbish are important to me.
I am happy with the way things are.
Feel we listen to their views and act on them
Say we are easy to deal with
Trust us as their housing provider
Are happy we take health and safety seriously
Are happy overall with the quality of their home
Feel safe in the area
Know who their Neighbourhood Coordinator is
Of our customers are happy with the value for money of their home
Reports of antisocial behaviour in the area
Complaints received from customers in the area
Regularly visit those areas which customers have highlighted as a concern.
Work with other FCHO teams and partner organisations to ensure that the overall look of the area is improved.
Ensure that the appropriate support or enforcement action is taken, where there is evidence of fly tipping or rubbish being dumped.
Work with our Neighbourhood Care team to put together a programme to improve the overall areas of concern.
Work with customers, residents and FCHO's Community Legal Team to investigate and take the most appropriate action against those customers who are causing issues for others.
Conduct a walkabout in the area every month, and these may involve the local Police Community Support Officers (PCSOs) or other partner organisations. Customers and residents are welcome to join their Neighbourhood Coordinator on these walkabouts - you can find details at the bottom of this page.
Ensure the Neighbourhood Coordinator's contact details are on this webpage, and walkabouts will be advertised to all customers.
Encourage customers to join the walkabouts and use these an opportunity to raise with the Neighbourhood Coordinator any concerns they may have. Customers can also get in touch by email or telephone.
Update: monthly walkabouts are being carried out. Please feel free to join your Neighbourhood Coordinator when they're in your area.
Ensure that we respond to any contact from customers within 24 hours.
Take action and provide support including signposting to other teams and agencies.
Ensure that feedback is given to all concerns raised to our Neighbourhood Coordinator.
Update: all enquiries are being responded to within 24 hours of receiving them.
People from the area supported into work
People from the area helped by our employment team
People from the area who we have helped stay in work
We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.
From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.
Join your Neighbourhood Coordinator for a walkabout, where you can discuss any concerns or issues you may have with your home or area: