MyFCHO is the new customer portal where you can view information about rents and charges, review your contact details and other information and make a service request.

Once logged in, you don't need to enter your details again, you will have access to your accounts and details in real time; and can update them - as well as make enquiries which go straight into our system.

Visit MyFCHO

Registering

When you visit 'MyFCHO' for the first time you will need to register. To do this you will need:

  • An email address
  • Your Date of Birth
  • Your Payment Reference Number 

Places to find your Payment Reference Number

  • AllPay payment card
  • First page of your Tenancy Agreement
  • Rent Statements (these were sent out in October 2016)
  • Any Rent Letter from us, AllPay Direct Debit letters

Once you've registered, you'll receive an email with a username and password. 

Creating a Log-in

When you log on for the first time you'll be asked to choose a memorable question and give the answer. You should also change your password.

When creating these remember:

  • Choose a strong password others won't be able to guess easily
  • Don't share your password with anyone
  • Make sure you can remember the answer to your question - you'll need this each time you log on
  • Change your password regularly
  • Keep your password a secret

FCHO will never ask you to tell us your password; so if you get an email, phone call or speak to someone who asks for it - say 'NO'.

MyFCHO - A quick guide

A tablet device showing MyFCHO

My Accounts - helping you manage payments

View your rent and other accounts, details of charges, check balances and arrangements to pay and see a full payment history. You can also make payments and set up a Direct Debit here.

My Details - never miss a call or email from us

Check your contact details and update them, see and update the personal information we have for you.

My Enquiries - log queries with us immediately

Fill out short forms to report anti-social behaviour, send us a query about your rent or charges or tell us how we're doing by giving us feedback.