Your non-chargeable weeks are coming up


Great news! Your next non-chargeable weeks are coming up. If you do have any rent arrears, making a payment during these weeks will help you reduce your rent balance or clear it off for good.

Your next non-chargeable weeks are later this month and in January ’22:

  • Week commencing 27 December 2021
  • Week commencing 3 January 2022

All our customers are entitled to non-chargeable weeks which we give to you to help with your housing costs at times of the year when your expenditure may go up. There are usually two weeks around Christmas and two weeks at Easter.

But if you have rent arrears and you can afford to make a payment, continuing to pay rent during these weeks will help reduce your debt.

How do the non-chargeable weeks work?

If you pay your rent monthly by Direct Debit the reductions have already been calculated into your payment plan.

If you pay your rent by Direct Debit by another other frequency (e.g. fortnightly) and have a credit balance, we will amend the Direct Debit so you don’t pay rent during the non-chargeable weeks. You do not need to do anything, we will arrange this for you.

Paying your rent

For full information about how you can pay your rent online via MyAccount, or by Direct Debit, the AllPay app or PayPoint, visit the dedicated page here on our website.

Supporting you this winter

Please remember our team is still here to provide you with support and advice to pay your rent and charges this winter, so do get in touch as early as possible if you need our help.

We understand that some customers’ circumstances may have changed due events over the past year, and with the expense of Christmas for some, you may have concerns about your ability to pay your rent.

Your rent is essential for us to maintain our properties and deliver services to you, so it’s really important that you continue to pay.

If you’ve lost your job, taken reduced hours at work or been affected by other changes and you need to adjust the method or frequency of your payment, we’re here to help. Please get in touch with us as soon as possible and we can work together to stop any debts from escalating.

If you're worried about paying your rent and need our help, call our team on 0161 393 5353 or email